Job Description

Contract: 18 month fixed term contract

Closing date: 2 May 2025

Recruitment Partner: Matt Haywood - matt.haywood@boots.co.uk

Are you an experienced Project or Programme Manager looking for a new challenge?

We have an exciting opportunity to join the project team delivering Contact Centre Transformation at Boots. Reporting to the Head of Workforce Operations and regularly reporting progress to the Director of Core Operations, this role sits within our Central Operations function and will work closely with IT, Finance, and external partners to build and implement this new system, a truly cross functional piece of work!

About the role

This role will lead the end-to-end delivery of the project, will manage the overall project, collaborating with both IT and 3rd Party Project Managers and will be responsible for the successful landing of the new Contact Centre as a Service (CCaaS) solution on time, as per scope and within budget.

• Be accountable for the successful delivery of multiple workstreams across the project, ensuring that appropriate governance and controls are in place.
• As needed for large or complex initiatives, take responsibility for initiative delivery involving multiple teams, ensuring effective collaboration and development from start to finish.
• Provide clear and concise updates to senior stakeholders and executives as required for regular status reporting and ad-hoc decision support.
• Apply best practices in programme and project management for quality project delivery & lead continuous improvement of processes.
• Coordinate with other project/programme managers to ensure alignment and collaboration.
• Collaborate with senior leadership team to align priorities, project objectives with overall business goals.
• Be confident leading and chairing workshops with multiple senior, technical, product and business stakeholders and owning communication of the outputs (actions and key points).
• Be comfortable working in a busy environment and able to prioritise where conflicting calls on your time exist.
• Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership.

What you’ll need to have

• Proven experience in successfully delivering technical programmes or similar roles, spanning multiple years of managing multiple technical projects within a fast-paced industry
• Experience in developing, leading, coaching, and inspiring teams of Project Managers and Senior Project Managers
• Strong understanding of software development lifecycle (SDLC) methodologies, such as Agile, Scrum, and/or Waterfall
• The ability to think strategically, pragmatically, and positively about product, technical and cross-functional challenges collaborating with multiple internal and external stakeholders for the benefit of our customers.
• Strong leadership skills, with the ability to influence and manage relations across all levels of the organisation
• Outstanding communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Experience of delivering Contact Centre as a Service (CCaaS) solutions, and/or experience of Contact Centre technologies

It would be great if you also have

• A recognised Programme Management Practitioner certification is desirable
• Experience of managing the end-to-end delivery of large projects which include 3rd party vendors critical to project success

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

#LI-Onsite

Business Area

Support Office

Function

Retail & Central Operations

Keywords

project manager

Hours per week

37.5

Latitude,longitude 1

52.927182,-1.183948

Is this a Global Brands req?

No

Airport

No

Should this appear on the No7 Beauty Company website?

No

Company

Non Stores

Division

Non Stores

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

East Midlands

Area

East Midlands (non stores)

Store

Nottingham Support Office

Req Posted Date

04-Apr-2025

County

Nottinghamshire

Country

UK

Address 1

Recruitment Service Centre (D94)

Address 2

Thane Road

Address 3

Nottingham