Position: Manager of B usiness Development

Position Class : Learned Professional

Supervises: 2-6 direct service staff

Reports to: Sr. Director of Business Development

FLSA: Exempt

JVS is a non-profit, non-sectarian agency . Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop, and retain productive workforces.

JVS provide s a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education . JVS assist s employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce .

POSITION SUMMARY: Under the direction of the Sr. Director Business Development, the Manager of Business Development oversees all daily aspects their designated programs . The Manager of Business Development builds, strengthens, and grows key partnerships, supervises and supports direct service staff, tracks and reports all relevant program data and outcomes and evaluates programmatic success . The Manager of Business Development oversees multiple employer-based programs, acting as the primary contact for employer partners and providing supervision for a team of instructors and coaches , who work both on and off-site . The Manager of Business Development also institutes any necessary upgrades and programmatic improvements to e nsure success of the program, creates documents for submission to JVS leadership, funders, evaluators and other stakeholders.

ESSENTIAL JOB FUNCTIONS :

Build relationships, collaboration and teamwork:

• Establish relationships with key stakeholders (clients/students, employers, partner organizations, funders,) and work collaboratively in a structured and on-going manner .
• Assist Directors in e ncourag ing employer partners to consider fee-for-service options and future partnership opportunities .
• Work collaboratively with and encourage collaboration between JVS teams and team members to ensure departmental & agency perform ance goals are met .
• Work collaboratively between JVS departments to assist in the building and implementation of cross-departmental processes for advertising training opportunities, recruiting and screening candidates, and shared management documents .
• Co-l ead regular staff meetings and team-based projects .
• Provide leadership to the team in a professional and productive manner .
• Support and promote the mission and philosophy of JVS both internally and outside the agency.
• Assist with other JVS programs when needed.

Program leadership:

• Take own ership of the Program Manager role as leader for JVS staff , clients and external partners .
• Implement new business brought in by the Sr Director of Business Development .
• Increase internal and external visibility of programs .
• Hire , train and supervis e program staff .
• Model expected behaviors for JVS staff and clients .
• Generate strategy and solutions in response to unforeseen and planned changes, setbacks and challenges .
• Modify management to various s taff learning styles and set appropriate limits to ensure all staff perform successfully to meet program goals .
• Assist program staff in areas of difficulty and provide additional support when needed .
• Provide oversight of marketing, assessment, enrollment, delivery of services , and pre/post testing to ensure that clients obtain the ir predetermined goals .
• Create a work environment where all staff and clients feel hear d, can express ideas, learn, problem solve and succeed .

Administrative/Communication

• Establish, track, and meet program dashboard indicators (ex. enrollment, retention, skill attainment, client satisfaction, staff skill development, staff retention, staff performance).
• Evaluate program performance regularly and provide course correction when necessary.

• Ensure that all key program data is entered accurately and completely into relevant data tracking systems (particularly Salesforce) .
• Work with Business Development Associate to d evelop an end of the year report for b oth JVS leaders and external stakeholders.
• Develop and submit regular program performance reports to JVS leadership, funders, evaluators and other stakeholders.
• Provide all supervisees with a written mid-year and annual evaluation , meeting all agency deadlines for the process .
• Communicate regularly with Supervisor to ensure successful program performance .
• Develop and update program related forms and procedures on an ongoing basis .
• Perform other duties as requested .

MINIMUM QUALIFICATIONS AND EXPERIENCE :

• M inimum of 3 years of program/contract management and supervisory experience preferred
• A bility to analyze course outcomes and propose means to achieve d esired outcomes, if appropriate
• Strong Microsoft Office 365 Suite skills required , especially in MS Teams, MS Outlook, MS Word, and MS PPT, MS SharePoint
• Salesforce knowledge desired, not required
• S trong interpersonal, communication, and organizati onal skills are required
• A bility to work independently an d as part of a team is required
• A bility to work effectively with staff and clients from diverse cultural, socio-economic, ethnic and educ ational backgrounds is required
• A bility to deal tactfully and effectively with a diverse group of clients at all levels of the organization
• E ffective presentation and f acilitation skills are required
• K nowledge of community resources and web-based resources preferred

EDUCATION REQUIRED : Associates in a related area (Employment Coaching/Career Counseling, Human Resources, Psychology, Social Work, or Education) or 5+ years of related experience. Bachelor's degree preferred, not required .

WORKING CONDITIONS: Hybrid work, r egular local travel, occasional evening hours, and some weekend availability required . Access to a license and/or car is helpful for occasional travel to farther removed employer sites , with travel costs reimbursed when outside normal working conditions .

JVS CULTURE : JVS is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities . By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace .