Job Description

Manager, Strategic Client Communication

Corporate Services- Communications

Status: Regular Full Time

Salary Range: $110, 870-$138,589 per annum plus comprehensive benefits

Work mode: Hybrid* see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

Portfolio: Health Services (Peel Public Health, Paramedics, Peel Long Term Care, and Senior Services Development)

Who we are:

We unlock the power of communication s to drive success and elevate Peel Region's priorities, programs, and services. We manage client and stakeholder relationships and develop and execute integrated marketing communications, connecting with audiences across owned, earned and paid platforms.

From expert media relations to issues management, and digital cutting-edge web content development, we provide a wide array of strategy and solutions tailored to Health services’ unique business and communications needs.

Join our dynamic team as the Manager of Strategic Client Communications supporting Health Services!

In this pivotal role, you'll be at the forefront of crafting cutting-edge communications strategies that empower Health Services to surpass their business and communications objectives. Working closely with key stakeholders across the Health portfolio, you’ll spearhead the development of innovative solutions tailored to meet the unique needs of internal clients in Peel Public Health, Paramedics, Peel Long Term Care, and Senior Services Development.

As the Manager, you'll oversee the client relationship with Health Services and work with senior business leaders, community, government, and industry partners. You’ll exhibit exemplary leadership qualities and guide and mentor a team of skilled communications professionals, ensuring they're equipped to deliver exceptional internal and external communication services. Your strategic vision will align seamlessly with Peel Region’s overarching goals and service outcomes, driving impactful results.

Drawing upon your expertise in systems thinking and organizational insight, you'll enhance brand visibility, mitigate risks, lead emergency response and propel alignment between communications objectives and business success. Collaborating with both internal and external partners, you will lead the development of comprehensive communications strategies that facilitate seamless change management initiatives.

Your role will also involve managing operational and capital budgets, ensuring optimal resource allocation for maximum efficiency and effectiveness. By fostering an integrated and holistic approach to communication planning and delivery, you'll cement our position as leaders in strategic client communications.

Join us in shaping the future of communications excellence – apply now to embark on an exciting journey with limitless possibilities!

What the role requires:

• Post-secondary degree or diploma in Communications, Journalism, Public Relations, Marketing or related discipline
• At least 8 years progressively responsible experience in communications, journalism, public relations, marketing
• Demonstrated success in leading, coaching and developing a successful team
• Strong background in strategic communications planning, reputation management, issues management, and digital content development
• Combination of education and experience may be considered

Skills/Abilities:

• Demonstrated ability to complete long and short-term planning and resource management
• Strong operations management skills
• Thorough understanding & demonstration of change management principles and practices
• Demonstrated ability to drive and manage transformational change
• Sound knowledge of effective multichannel practices
• Excellent and impactful written and verbal communications skills, including skills in writing for the digital environment
• Demonstrated client management experience
• Demonstrated experience in crisis communications and issue management
• Strong analytical, critical thinking and leadership-level relationship building skills
• Sound knowledge of Accessibility for Ontarians with Disabilities Act (AODA) for the purposes of communication materials
• Sound knowledge of how to maintain brand integrity and standards
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

• Strategic Communication Management Professional or Communication Management Professional certification
• Communications experience in a Health field
• Public Sector experience

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton or 7120 Hurontario Street, Mississauga worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.