Employer Industry: Pharmaceuticals

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hands-on leadership role with a focus on customer service excellence
- Collaborative environment working with sales, supply chain, and marketing teams
- Engage in special projects that enhance service delivery and customer satisfaction
- Develop metrics to drive continuous improvement in customer service processes

What to Expect (Job Responsibilities):
- Lead, develop, and implement effective processes for order fulfillment and claim resolution within the customer service team
- Manage customer communications regarding daily work products, status, and expectations
- Develop and maintain productive relationships with internal and external customers
- Oversee order management and ensure processing of all orders, including manual entries
- Identify root causes of issues and work on solutions to mitigate overages/underages

What is Required (Qualifications):
- Minimum educational requirement: High School diploma, GED, or equivalent; Bachelor's degree preferred
- 7-10+ years of experience in Customer Service, 3PL, freight forwarding, supply chain, or logistics within the Pharmaceutical or Medical device industry
- Hands-on knowledge of SAP/ERP systems

How to Stand Out (Preferred Qualifications):
- Experience in developing metrics for customer service excellence
- Familiarity with serialization and EDI processes
- Proven track record in managing special projects within a customer service context

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