About the Position

The Omnichannel Systems Engineer plays a key role in ensuring the stability, efficiency, and performance of our Order Management System (OMS), Manhattan Active Omni. This position is responsible for supporting and enhancing system workflows, troubleshooting issues, and validating new features or fixes in lower environments. The engineer collaborates closely with Engineering, QA, and cross-functional partners to maintain seamless operations across customer systems.

In addition to MAO support, this role will also provide functional and technical assistance for a homegrown internal application known as Business Tools. This application supports cross-functional business operations and is built using JHipster , a full-stack development platform that combines Java (Spring Boot) and front-end technologies like React. While advanced development is not expected, familiarity with Java and front-end frameworks will help in triaging issues, coordinating enhancements with Engineering, and understanding the overall application architecture.

A day in the life…

• Monitor and support key MAO flows including Orders, Inventory, Payment, and Store interactions

• Troubleshoot failed messages by analyzing transaction logs and identifying root causes

• Configure and maintain ATC Views within MAO

• Manage users and roles within the MAO platform

• Replicate, test, and validate scenarios in lower environments for new features and bug fixes

• Collaborate with Engineering to document issues and track them through resolution

• Support and troubleshoot issues related to the Business Tools application alongside MAO

• Collaborate with engineering teams on enhancements and validations using the JHipster (Java + React) stack

• Help validate UI and backend workflows, triage user-reported issues, and document resolution steps

• Work with REST and SOAP APIs using tools like Postman for basic testing and interaction

• Use JIRA and ServiceNow to track tasks, bugs, and service tickets

• Read and interpret JSON and XML payloads during issue analysis and testing

• Write and run basic SQL queries for data validation and support tasks

• Collaborate in real time with departments such as Customer Service and Accounting on high-priority issues, including assisting with orders in bad status , pulling ad-hoc reports, and assessing issue impact using SQL queries

• Participate in design meetings and provide technical guidance on implementing new features in MAO

• Review, suggest modifications, and approve final design documents prior to the implementation phase

This position is a member of the Digital Commerce Customer Systems Team.

Qualifications for the Position

• A four-year college degree is required , preferably with a major/minor within Computer Science, Information Systems, or a related technical field.

• 1-3 years of experience in a technical or support role working with enterprise applications, preferably in the retail or fashion industry.

• Hands-on experience or training with Manhattan Active Omni strongly preferred

• Strong analytical skills with a troubleshooting mindset

• Comfortable using Postman, JIRA, and ServiceNow

• Familiarity with JSON, XML, and SQL

• Basic understanding of full-stack development platforms such as JHipster , including Spring Boot (Java) and front-end technologies like React

• Ability to read and interpret Java-based logs and front-end application behavior

• Excellent communication and collaboration skills

• Experience in retail systems or order management platforms is a bonus

• Understanding of integrations between MAO and upstream/downstream systems is a bonus.

• Familiarity with the MAO's DB schema is a plus.

Our Core Values: The Lilly Way . Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.

• We take pride in the pursuit of excellence

• We create our own path

• We become stronger together

• We operate with integrity

• We make the world a brighter place

• We continuously improve

• We have fun in the process

Doing Our Part

As a company we commit to corporate social responsibility . We believe in doing the right thing for our people, the places we work, and our planet . We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally-friendly processes throughout our business . This position is expected to contribute to the advancement of these principles.

A Little More to Know…

• This position is classified as full-time salaried ; it is exempt and is not eligible for overtime . This position is eligible for standard company benefits.

• This position is required to maintain a structured hybrid work schedule based out of King of Prussia, Pennsylvania, a suburb of Philadelphia. This hybrid schedule, which includes work done in the King of Prussia Office as well as your Home Office will be determined by your supervisor.

• The position does not require domestic travel.

• Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.

• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook .

• This position is reviewed annually.