Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

As a Marine Major Loss Adjuster, you will handle marine claims varying from lower complexity to Major Loss events. The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.

As a Senior Claims professional, you are respected for your deep technical expertise. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mind-set. Ultimately, you take ownership for key outcomes.

Responsibilities:

• Broad internal and external stakeholder communication where required.
• Contribute to maintenance of best practice procedures for Marine claims, consistent with global best practices.
• Handle Marine claims allocated within agreed level of authority limit.
• Feedback claims trend analysis to team and internal stakeholders.
• Establish and maintain strong relationships with underwriters and other relevant business stakeholders within the region.
• Attend claims reviews and travel, as required.
• Support the US Marine Cargo Claims Team Lead and Manager in claims performance orientated tasks and reporting as required.
• Support the US Marine Cargo Claims Manager and wider team in ad-hoc projects as required.
• Assist in managing the day-to-day operational relationship/quality assurance issues with Shared Services
• Provide technical guidance and coaching to more junior, less experienced members of the global Marine claims handling team.
• Provide thought leadership through training and presentations to both internal and external audiences

What we’re looking for:

• A person with extensive experience in Marine Cargo and Freight Forwarder Liability insurance claims.
• Knowledge of Marine policy language enabling accurate and consistent interpretation
• Experience in managing lawyers, surveyors, experts and legal spend
• Ability to present to clients and internal stakeholders
• Strong knowledge of legal, regulatory and litigation procedural requirements specific to Marine
• Ability to contribute effectively within a team environment
• Good communication skills
• Good Knowledge and experience of market IT systems and advanced capabilities in Microsoft applications.
• Someone who identifies opportunities to improve process and efficiency and ability to execute on transformation projects

For positions based in Jersey City or New York City, the base salary range is $84,000-$105,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview .

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A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer