Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Marketing Manager Senior for our Enterprise Marketing & Chief Creative Office.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Marketing Strategy drives long-term profitable growth by providing guidance in the development of comprehensive marketing strategies deployable through integrated channels. The Marketing Manager Senior tracks, analyzes and evaluates strategic effectiveness through the utilization of financial metrics such as return-on-investment (ROI) and return-on-objective (ROO). Facilitates the definition and design of implementation plans or strategic roadmaps and / or centrally manages the marketing strategy and solution development with a focus on actionable programs. Creates program plans, product and pricing plans, pro forma and communication plans. Retail/Brand Marketing Creates, facilitates and/or executes marketing campaigns across multiple channels including but not limited to mass, direct, interactive and employee. Determines appropriate partnerships with various internal and external resources to develop and deliver complex go-to market plans for USAA brand and products that contribute to goals outlined by strategy/market performance. Ensures the on-time, orderly flow of all projects from initiation to release, through responsible project delivery execution. Responsible for ongoing management of agency resources, campaign and channel plans and related budgets that achieve stated objectives.

The Marketing Manager Senior provides comprehensive end-to-end management (e.g., strategy, activation, measurement, et al.) of programs and properties as assigned, including NFL, NFL teams, et al. Participates, facilitates and leads cross-functional teams supporting the interaction between Business Partners and Marketing related to sports and entertainment marketing opportunities, working closely with agency of record to plan, activate, manage external partners.

What you'll do:

• Effectively follows the marketing process to coordinate and align peers, enterprise partners and senior management and / or provides leadership and guidance in the development and execution of marketing campaigns and go-to-market plans, identifying opportunities and potential solutions.
• Synthesizes analyses, identifies root causes, and develops and recommends key work products.
• Applies mathematical and statistical concepts to effectively gather and interpret data, performing gap analysis on external and internal business environments and member data and / or leads the facilitation and maintenance of data in internal systems and/or campaign planning tools.
• Evaluates technology and products for trends, strategic vision and scalability and / or leads team members to facilitate delivery of a project or campaign, effectively managing agency to ensure alignment with goals and priorities.
• Provides guidance in a process management role through the creation, monitoring and execution of new processes, in addition to enhancements to current processes with little or no supervision.
• Guides team members in the development and delivery of their work products.
• Serves as a resource to team members on escalated issues of an unusual nature.
• Applies knowledge of marketing principles to independently complete complex work assignments and problem resolution.
• Applies advanced knowledge of the business, its products and processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 or more years of relevant business support and/or general analysis experience.
• Advanced knowledge of Microsoft Office Tools to include Word, Excel and Access.
• Advanced knowledge of relevant industry data sources.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional]
• Experience (brand, property, agency, media) in major sports property marketing, management, and activation.
• Experience integrating brand and product messaging within sponsorship.
• Strong understanding of military community, culture and marketing.
• Ability to travel.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $150,330.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.