Marketplace Relationship Manager

Summary/objective

The Marketplace Relationship Manager will develop and maintain relationships with partners and the organization. Provide ongoing relationship management, consult with partner and/or clients on marketplace products and act as liaison for questions from clients and partners. Build a rapport with others, including current partners and prospective partners. This position requires the ability to work independently as well as with a team, give great attention to detail and possess strong organizational skills along with the ability to handle high volumes.

Core Job Duties

• Manage and update company site for marketplace
• Collaborate with marketplace integration team upon completion of technical integration to document partnership for internal teams, Network Partners and client.
• Collaborate with Marketing and/or Product Marketing to create appropriate materials to support marketplace growth.
• Coordinate and manage additional strategic integration projects as requested.
• Manage complex, cross-functional projects across multiple teams.
• Once a new Marketplace Partner contract has been signed, ensure project management system is implemented to fulfill obligations of agreement for contract term.
• Work with Product Marketing and Operations team to operationalize and launch new marketplace partner products.

Job Complexity

Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.

Interaction

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision

Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Experience

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Minimum Qualifications

• Typically requires an associate's degree or 3+ years' experience in relevant industry
• Experience interpreting service agreements and contracts
• General knowledge of HCM, payroll or benefits industry
• General knowledge of or ability to learn website content management team
• Excellent computer skills in MS Office suite required
• Excellent verbal and written communication skills required

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

No

Work Authorization

Employee must be legally authorized to work in the United States

FLSA Classification

Exempt

Location

Office/Hybrid/Remote

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com .

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.