Schedule: Flexible

EXAMPLES OF WORK PERFORMED FOR MATTRESS CUSTOMER SERVICE REPRESENTATIVE:

• Provide timely and accurate information to customers’ requests and concerns
• Assist customers over the phone.
• Inbound calls with customers regarding warranties and returns
• Orders all parts for missing hardware, legs, replacements.
• Follows up with factory on outstanding service orders to update status
• Works non-sellable report to eliminate items waiting on parts
• Partner with sales associates to meet and exceed customer service expectations
• Ability to organize and manage multiple priorities
• Maintain the office appearance by keeping everything neat and clean
• File the daily invoices
  
  

Perks that come with the job as Mattress Customer Service Representative:

• Fun work environment!!
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite!

EMPLOYMENT STANDARDS FOR MATTRESS CUSTOMER SERVICE REPRESENTATIVE: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening
and repetitive motion.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

*Non-Safety Sensitive Position*

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.