If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Medical Clerical Assistant II – Certified provides care in a medical clinic under the direction of a provider. The incumbent maintains a clean and safe environment, provides patient care and provides patients with information. Provides mentoring for Medical Clerical Assistant I's located in the same medical clinic. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Medical Clerical Assistant II – Certified provides care in a medical clinic under the direction of a provider. The incumbent maintains a clean and safe environment, provides patient care and provides patients with information. Provides mentoring for Medical Clerical Assistant I's located in the same medical clinic. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.


What you will do

• Proactively fulfills patient care responsibilities as requested by physician or other clinicians in the clinic.
• Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment.
• Fulfills clinical medical assisting responsibilities as required.

Education/Formal Training Requirements

• High School Diploma or Equivalent required
• Technical Degree or Diploma Medical Assistant preferred

Work Experience Requirements

• 1-3 years Medical Assistant or similar required
• Two years of experience working in an MLH facility preferred

Licenses and Certifications Requirements

• HEART SAVER - American Heart Association required
• BASIC LIFE SUPPORT - American Heart Association preferred
• AAMA Certified Medical Assistant - The American Association of Medical Assistants,
• NHA Certified Clinical Medical Assistant - National Healthcareer Association,
• NCCT Medical Assistant - National Center for Competency Testing,
• NAHP Certified Medical Assistant - National Association of Health Professionals,
• Certified Medical Assistant Technician - National Phlebotomy Certified Education or
• AMT Registered Medical Assistant - American Medical Technologists required

Knowledge, Skills and Abilities

• Strong written and verbal communication skills with the ability to work with patients, patient families, nurse practitioners, and physicians in a tactful and professional manner.
• Satisfactorily completes applicable competency assessments and skills checklist for Level 2; demonstrates proficiency in all measured areas.
• Ability to work independently and as part of a multidisciplinary team. Successful completion of assigned training and development programs for the role within the mandated time frame.
• Demonstrated computer skills and ability to navigate the EMR software with appropriate documentation. Demonstrated ability to review computer reports following evidenced based guidelines.
• Demonstrated proficiency in motivational interviewing and teach back method techniques.
• Ability to act quickly in emergency situations.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

High School Diploma or Equivalent (Required), Technical Degree or Diploma: Medical Assistant

Work Experience:

Medical Assistant or similar, Methodist Le Bonheur Healthcare facility

Certifications:

AAMA Certified Medical Assistant - The American Association of Medical Assistants, AMT Registered Medical Assistant - American Medical Technologists, BASIC LIFE SUPPORT - American Heart Association, Certified Medical Assistant Technician - National Phlebotomy Certified Education, HEART SAVER - American Heart Association, NAHP Certified Medical Assistant - National Association of Health Professionals, NCCT Medical Assistant - National Center for Competency Testing, NHA Certified Clinical Medical Assistant - National Healthcareer Association

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.