Job description

Job responsibilities

SPWS is well-established within the Trust and the post-holder will join a friendly and diverse multi-disciplinary team of clinical and counselling psychologists, psychotherapists, counsellors, conflict coaches and mediators. This is an exciting and critically important time to work in this area, helping to support our diverse hospital workforce to cope with the impact of the pandemic as well as the on-going nature of healthcare work in acute hospital settings.

Our award-winning Mediation team (National Mediation Awards 2024) has expanded in response to the NHS People Plan and Staff Survey results to incorporate more informal resolution pathways for hospital staff. Our aim is to provide increased mediation, conflict coaching and conflict resolution interventions in a proactive and timely way to enable staff to manage emerging relational difficulties quickly and reduce pressure on workforce teams; helping our staff thrive at work. The postholder will provide administrative support including communicating with staff who are in conflict situations regarding their appointments.

The SPWS team is a well established and respected service. We are friendly team that works closely together to meet the support needs of our colleagues in the Trust, their teams and the organisation as a whole. The team has grown significantly to meet these needs and we continue to welcome new members to our service. This post would suit someone with a wide range of skills who has experience of undertaking this work in the NHS or large organisations or who is keen to build on their Administration skills in a different environment. The successful candidate will be well supported but expected to work proactively, autonomously with a diverse population of staff from all areas of the Trust. The role has some flexibility for hybrid working.

We welcome those from administration, project management, and psychology backgrounds to apply for the post.

SPWS offers prompt access to highly specialist assessment and a range of evidence-based psychological interventions for staff. It is also part of the wider recovery programme and long term health and wellbeing agenda at UCLH. We work closely with our workforce colleagues in Staff Experience, Learning & Development and alongside our Staff Networks to encourage long term and sustainable cultural change within the organisation. Our team aims to represent the diverse workforce we support and is dedicated to promoting equity and embracing inclusion as core values. We aim to reduce stigma, increase engagement in self-care and organisational support to help our staff thrive at work and in their personal lives.

Our team was expanded in response to the growing psychosocial needs of staff emerging during the coronavirus pandemic and supports the recovery of the organisation and staff using our trauma informed stepped-care approach.

The post holder will be joining a large supportive service with good levels of supervision and a personal development programme to help achieve further relevant training targets. The post holder will support the service and Mediation Coordinator to allocate client and training sessions and mediators, respond to queries and evaluate and audit the mediation service.

This role requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams, HR, ER and managers across the Trust. The right person will be organised, self-motivated, self-aware and show a commitment to working with the staff and services that provide support to our staff members.

The successful candidate will hold university degree in a subject enabling the post holder to demonstrate psychological mindedness: for example, a degree in psychology, health or social sciences. Training in some form of coaching, communication or mediation is not essential but would benefit the role. Training and support in relevant areas will be provided.

For further details and enquiries / informal discussions please contact Jennifer Owen jennifer.owen17@nhs.net

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Job responsibilities

SPWS is well-established within the Trust and the post-holder will join a friendly and diverse multi-disciplinary team of clinical and counselling psychologists, psychotherapists, counsellors, conflict coaches and mediators. This is an exciting and critically important time to work in this area, helping to support our diverse hospital workforce to cope with the impact of the pandemic as well as the on-going nature of healthcare work in acute hospital settings.

Our award-winning Mediation team (National Mediation Awards 2024) has expanded in response to the NHS People Plan and Staff Survey results to incorporate more informal resolution pathways for hospital staff. Our aim is to provide increased mediation, conflict coaching and conflict resolution interventions in a proactive and timely way to enable staff to manage emerging relational difficulties quickly and reduce pressure on workforce teams; helping our staff thrive at work. The postholder will provide administrative support including communicating with staff who are in conflict situations regarding their appointments.

The SPWS team is a well established and respected service. We are friendly team that works closely together to meet the support needs of our colleagues in the Trust, their teams and the organisation as a whole. The team has grown significantly to meet these needs and we continue to welcome new members to our service. This post would suit someone with a wide range of skills who has experience of undertaking this work in the NHS or large organisations or who is keen to build on their Administration skills in a different environment. The successful candidate will be well supported but expected to work proactively, autonomously with a diverse population of staff from all areas of the Trust. The role has some flexibility for hybrid working.

We welcome those from administration, project management, and psychology backgrounds to apply for the post.

SPWS offers prompt access to highly specialist assessment and a range of evidence-based psychological interventions for staff. It is also part of the wider recovery programme and long term health and wellbeing agenda at UCLH. We work closely with our workforce colleagues in Staff Experience, Learning & Development and alongside our Staff Networks to encourage long term and sustainable cultural change within the organisation. Our team aims to represent the diverse workforce we support and is dedicated to promoting equity and embracing inclusion as core values. We aim to reduce stigma, increase engagement in self-care and organisational support to help our staff thrive at work and in their personal lives.

Our team was expanded in response to the growing psychosocial needs of staff emerging during the coronavirus pandemic and supports the recovery of the organisation and staff using our trauma informed stepped-care approach.

The post holder will be joining a large supportive service with good levels of supervision and a personal development programme to help achieve further relevant training targets. The post holder will support the service and Mediation Coordinator to allocate client and training sessions and mediators, respond to queries and evaluate and audit the mediation service.

This role requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams, HR, ER and managers across the Trust. The right person will be organised, self-motivated, self-aware and show a commitment to working with the staff and services that provide support to our staff members.

The successful candidate will hold university degree in a subject enabling the post holder to demonstrate psychological mindedness: for example, a degree in psychology, health or social sciences. Training in some form of coaching, communication or mediation is not essential but would benefit the role. Training and support in relevant areas will be provided.

For further details and enquiries / informal discussions please contact Jennifer Owen jennifer.owen17@nhs.net

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

• Educated to GCSE level including maths and English, or equivalent experience and qualification
• Excellent PC literacy including knowledge of all Microsoft Office packages
• Ability to learn new software packages/databases as required

Experience

Essential

• Experience in a busy office dealing with all aspects of admin work
• Experience of complex diary management
• Experience of booking appointments / events

Desirable

• Experience of project management

Skills and Abilities

Essential

• Practical and well organised
• Ability to work within a team environment and display initiative
• Able to produce accurate and detailed work in a time pressured environment
• Ability to implement new process and systems
• Ability to work unsupervised as well as part of a team and prioritise with a willingness to accept responsibility workload/meet/set deadlines
• Flexible, adaptable and able to cope with frequent and unpredictable interruptions and shifting priorities
• An ability to prioritise demanding workloads and work under pressure to meet strict deadlines

Desirable

• Understanding of the NHS and the challenges of implementing change
• Able to use initiative and seek support to solve service-related problems

Communication

Essential

• Ability to listen, impart information, and interact effectively at all levels
• Excellent interpersonal skills and experience of communicating with a wide variety of different people
• Evidence of excellent communication and interpersonal skills- both written and oral

Personal and People Development

Essential

• Able to work independently, managing own workload and liaising regarding work appropriately with others
• Able to induct new staff into the department, providing training to new colleagues
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
• Willing to develop self & undertake in-house study/ training
• Knowledge and understanding of the importance of equal opportunities

Specific Requirements

Desirable

• Knowledge of conflict resolution field

Knowledge and Qualifications

Essential

• Educated to GCSE level including maths and English, or equivalent experience and qualification
• Excellent PC literacy including knowledge of all Microsoft Office packages
• Ability to learn new software packages/databases as required

Experience

Essential

• Experience in a busy office dealing with all aspects of admin work
• Experience of complex diary management
• Experience of booking appointments / events

Desirable

• Experience of project management

Skills and Abilities

Essential

• Practical and well organised
• Ability to work within a team environment and display initiative
• Able to produce accurate and detailed work in a time pressured environment
• Ability to implement new process and systems
• Ability to work unsupervised as well as part of a team and prioritise with a willingness to accept responsibility workload/meet/set deadlines
• Flexible, adaptable and able to cope with frequent and unpredictable interruptions and shifting priorities
• An ability to prioritise demanding workloads and work under pressure to meet strict deadlines

Desirable

• Understanding of the NHS and the challenges of implementing change
• Able to use initiative and seek support to solve service-related problems

Communication

Essential

• Ability to listen, impart information, and interact effectively at all levels
• Excellent interpersonal skills and experience of communicating with a wide variety of different people
• Evidence of excellent communication and interpersonal skills- both written and oral

Personal and People Development

Essential

• Able to work independently, managing own workload and liaising regarding work appropriately with others
• Able to induct new staff into the department, providing training to new colleagues
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
• Willing to develop self & undertake in-house study/ training
• Knowledge and understanding of the importance of equal opportunities

Specific Requirements

Desirable

• Knowledge of conflict resolution field

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

UCLH OH & Wellbeing Department

John Astor House, 3 Foley Street

London

W1W 6DN

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)