Job description

Job responsibilities

Job Summary

To provide general secretarial / workflow administration support for all Doctors and Nurse Practitioners and occasionally to the Practice Nurses and General Manager.

To provide an efficient audio, copy typing and word processing service for the GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and professional manner and clinical data entry where required.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To liaise with patients/hospitals staff/consultants and any other outside agencies as required.

• Complete tasks on workflow
• Process Out of Hours
• Process docmans
• Process ERISS notifications
• Generate referrals using e-referral system

Typing of referral letters from Lexacom and or by personal dictation using shorthand.

• Typing minutes and protocols.
• Patient/Hospital/Consultant queries.
• Check e-referral system for rejections
• Message taking
• Collection of Mail from Admin Tray in doctors room for processing.
• Checking and processing of emails etc. throughout the day.
• Post Out.

WEEKLY / MONTHLY DUTIES

• Special patients note to Out of Hours.
• Take & type minutes for the away days.
• Administration of death correspondence.
• Attend Away Days.

GENERAL

Participate in Health & Safety.

Be aware of policies.

EDUCATION

• To be willing to increase your knowledge and skills via training courses etc.

COMMUNICATION

• To report any problems to the Assistant Practice Manager.
• To ensure continuity of the smooth running of the Administration Office by arranging holiday cover with the Assistant Practice Manager.
• THIS LIST IS NOT EXHAUSTIVE BUT IS MEANT AS A GUIDE TO THE MAIN RESPONSIBILITIES AND MAY BE AMENDED SUBSEQUENT TO DISCUSSION WITH THE POST HOLDER.

Job responsibilities

Job Summary

To provide general secretarial / workflow administration support for all Doctors and Nurse Practitioners and occasionally to the Practice Nurses and General Manager.

To provide an efficient audio, copy typing and word processing service for the GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and professional manner and clinical data entry where required.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To liaise with patients/hospitals staff/consultants and any other outside agencies as required.

• Complete tasks on workflow
• Process Out of Hours
• Process docmans
• Process ERISS notifications
• Generate referrals using e-referral system

Typing of referral letters from Lexacom and or by personal dictation using shorthand.

• Typing minutes and protocols.
• Patient/Hospital/Consultant queries.
• Check e-referral system for rejections
• Message taking
• Collection of Mail from Admin Tray in doctors room for processing.
• Checking and processing of emails etc. throughout the day.
• Post Out.

WEEKLY / MONTHLY DUTIES

• Special patients note to Out of Hours.
• Take & type minutes for the away days.
• Administration of death correspondence.
• Attend Away Days.

GENERAL

Participate in Health & Safety.

Be aware of policies.

EDUCATION

• To be willing to increase your knowledge and skills via training courses etc.

COMMUNICATION

• To report any problems to the Assistant Practice Manager.
• To ensure continuity of the smooth running of the Administration Office by arranging holiday cover with the Assistant Practice Manager.
• THIS LIST IS NOT EXHAUSTIVE BUT IS MEANT AS A GUIDE TO THE MAIN RESPONSIBILITIES AND MAY BE AMENDED SUBSEQUENT TO DISCUSSION WITH THE POST HOLDER.

Person Specification

Experience

Essential

• Good health and attendance record.
• Good general education.
• Written and verbal communication skills should be excellent.
• Good record keeping is essential.
• Must be able to prioritise own workload.
• Must understand the importance of confidentiality at all times.
• Keyboard skills are essential.
• Understanding Medical Terminology.
• Confident to work alone in the office.
• To be proactive and work under own initiative.
• Must be flexible in availability to cover for colleagues sickness and holidays.
• Confident in both written and verbal communication.

Desirable

• Previous experience of working in a GP
• Previous experience working with EMIS Web

Experience

Essential

• Good health and attendance record.
• Good general education.
• Written and verbal communication skills should be excellent.
• Good record keeping is essential.
• Must be able to prioritise own workload.
• Must understand the importance of confidentiality at all times.
• Keyboard skills are essential.
• Understanding Medical Terminology.
• Confident to work alone in the office.
• To be proactive and work under own initiative.
• Must be flexible in availability to cover for colleagues sickness and holidays.
• Confident in both written and verbal communication.

Desirable

• Previous experience of working in a GP
• Previous experience working with EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kenmore Medical Centre

Address

60-62 Alderley Road

Wilmslow

Cheshire

SK9 1PA

Employer's website

https://www.kenmoremedicalcentre.co.uk/ (Opens in a new tab)