Work setting

• Health care institution, facility or clinic

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Provide directory assistance
• Relay service to persons with disabilities
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Electronic medical records
• MS Office