Position Summary:

The Medical Practice Assistant (MPA) will assist with the administrative functions in a physician’s office. The MPA is responsible for providing exemplary customer service and consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.

Qualifications:

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education

High school diploma required.

Experience

Two (2) years previous customer service/administrative clerical experience required.
Prior experience working front desk operations in healthcare preferred.

Licensure/Certification/Registration

Insurance Billing and Coding Specialist (CBCS) Certification preferred.
Medical Administrative Assistant (CMAA) Certification preferred.
CRMA certification or Billing/Coding Certification preferred.

Duties & Responsibilities:

Greet all patients and their accompanying family members when applicable and provide exemplary customer service.
Responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records.
Assist with the billing for physicians’ offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections, and accounts receivable and payable.
Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
Effectively utilize strong organizational skills.
Consistently display effective verbal and written communication skills.
Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
Remain calm and professional in all situations.
Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.
Part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent.
Will complete other duties as assigned.

Working Conditions:

Occasional exposure to difficult patients.
Potential exposure to blood borne and airborne pathogens.
Physical surroundings are generally pleasant and comfortable.
Generally contained office type environment.
Most work is performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.
Stress level high due to multiple demands frequently occurring simultaneously.

Medical Practice Assistant

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