Job description

Job responsibilities

North Street Medical Care

Receptionist job description & person specification

Job Title: Medical Receptionist

Line Manager: Reception Manager

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

o. Book transport and interpreter

p. Taking payment from patients using Sumup payment card reader and petty cash

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Job responsibilities

North Street Medical Care

Receptionist job description & person specification

Job Title: Medical Receptionist

Line Manager: Reception Manager

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

o. Book transport and interpreter

p. Taking payment from patients using Sumup payment card reader and petty cash

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• EMIS user skills

Experience

Essential

• Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.

Desirable

• NHS receptionist/admin experience is not essential.

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• EMIS user skills

Experience

Essential

• Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.

Desirable

• NHS receptionist/admin experience is not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Street Medical Care

Address

274 North Street

Romford

RM1 4QJ

Employer's website

https://www.northstreetmedicalcare.co.uk (Opens in a new tab)