Job description

Job responsibilities

Working as part of a team you will provide a high quality and professional reception and administrative service to our patient population, GPs, healthcare professionals, colleagues and visitors to the practice. As the first point of contact you will portray the practice in the highest regard to our patients and will ensure that patient queries are handled efficiently and courteously to the mutual satisfaction of our patients and partners.

Key Responsibilities

Meet and greet all patients with a smile whether face to face or via telephone

• Answer telephones as quickly as possible
• Book in, amend and cancel patient appointments on EMIS in line with our practice procedures.
• Work with the Duty Doctor in the Triage room to book in patients for the most appropriate service
• Move patient appointments when necessary, due to unforeseen circumstances, identifying suitable alternatives
• Take requests and schedule home visits as necessary
• Process repeat prescriptions requests in accordance with practice guidelines
• Cover for Penn reception team as needed
• Undertake administrative tasks as directed by the Reception Manager not limited to;
• Filing medical notes for surgeries and updating as necessary
• Undertaking photocopying and shredding as needed
• Updating patients medical records on EMIS
• Identifying patients that may need assistance and offering appropriate support, calling for a GP, Nurse of Practice Manager when necessary
• Undertake a building security check prior to leaving the practice at night, ensuring all doors and windows are securely fastened and building alarms are set
• This list is not exhaustive and flexibility is required as necessary when requested by a member of the clinical team and/or practice management
• Participation of an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Job responsibilities

Working as part of a team you will provide a high quality and professional reception and administrative service to our patient population, GPs, healthcare professionals, colleagues and visitors to the practice. As the first point of contact you will portray the practice in the highest regard to our patients and will ensure that patient queries are handled efficiently and courteously to the mutual satisfaction of our patients and partners.

Key Responsibilities

Meet and greet all patients with a smile whether face to face or via telephone

• Answer telephones as quickly as possible
• Book in, amend and cancel patient appointments on EMIS in line with our practice procedures.
• Work with the Duty Doctor in the Triage room to book in patients for the most appropriate service
• Move patient appointments when necessary, due to unforeseen circumstances, identifying suitable alternatives
• Take requests and schedule home visits as necessary
• Process repeat prescriptions requests in accordance with practice guidelines
• Cover for Penn reception team as needed
• Undertake administrative tasks as directed by the Reception Manager not limited to;
• Filing medical notes for surgeries and updating as necessary
• Undertaking photocopying and shredding as needed
• Updating patients medical records on EMIS
• Identifying patients that may need assistance and offering appropriate support, calling for a GP, Nurse of Practice Manager when necessary
• Undertake a building security check prior to leaving the practice at night, ensuring all doors and windows are securely fastened and building alarms are set
• This list is not exhaustive and flexibility is required as necessary when requested by a member of the clinical team and/or practice management
• Participation of an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Must be able to speak and write English to a high standard
• Computer skills
• Customer service experience

Desirable

• Previous experience working in a GP surgery

Qualifications

Essential

• Must be able to speak and write English to a high standard
• Computer skills
• Customer service experience

Desirable

• Previous experience working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Simpson Centre

Address

The Simpson Centre

Walkwood Rise

Beaconsfield

Buckinghamshire

HP9 1TX

Employer's website

http://www.thesimpsoncentre.com (Opens in a new tab)