Job summary

Attenborough Surgery is seeking a medical receptionist to work at all 4 of our practices on a flexible basis; Bushey Medical Centre, Holywell Surgery, Carpenders Park Surgery and Tudor Surgery. Due to our continued increase in volume of calls and new patient registrations we are looking for a receptionist who is able to work full time to meet the needs of the practice. This would involve receiving your working rota at least one week in advance for the following week.

Main duties of the job

• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate healthcare professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non NHS claim forms and private referral letters.
• Collecting fees for non-NHS workers.
• Updating patient computer records as required.
• Informing patients of the results of test and investigations.
• Filing of manuscript information, and maintenance of patients' medical records.
• Testing the clarity of the telephone message in accordance with practice procedures.
• Securing the practice premises and setting the alarm at close of day in accordance with practice procedures.
• Receiving specimens from patients, and batch delivery to collection point.

About us

Attenborough Surgery is a very busy, forward thinking 6 partner, 19 salaried GP practice. We have a practice list size approximately 30,000 patients, and are based over 4 surgery sites. We are a single practice primary care network and a well established training practice, respected for its collaborative working, training, teaching, and personal development within its team. We are an award-winning, large practice with GP registrars and medical students, as well as in house teaching. We have a team of first contact physiotherapists, pharmacists and dietitians, as well as an award-winning team of mental health workers.