NHS
Medical Receptionist - Care Navigator
This job is now closed
Job Description
- Req#: A4279-25-0000?language=en&page=916&sort=publicationDateDesc
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
- Receive and make telephone calls as required
- Promote online services to patients
- Advise patients of relevant charges for private services
- Ensure all messages and communications received are accurate and delivered promptly.
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Open and close premises in line with procedure including activation/deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
- Ensure the premises are completely secure. Report any security issues accordingly.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
- Receive and make telephone calls as required
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
- Ensure all messages and communications received are accurate and delivered promptly.
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Open and close premises in line with procedure including activation/deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
- Ensure the premises are completely secure. Report any security issues accordingly.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
- Receive and make telephone calls as required
- Promote online services to patients
- Advise patients of relevant charges for private services
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
- Ensure all messages and communications received are accurate and delivered promptly.
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
- Open and close premises in line with procedure including activation/deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
- Ensure the premises are completely secure. Report any security issues accordingly.
- Good standard of general education Essential
- Standard grade mathematics or equivalent Essential
- Standard grade English or equivalent Essential
- IT Qualification
- Qualification in customer service Essential
- Administration
- Previous experience in general practice
- Good standard of general education Essential
- Standard grade mathematics or equivalent Essential
- Standard grade English or equivalent Essential
- IT Qualification
- Qualification in customer service Essential
- Administration
- Previous experience in general practice
Job summary
We are looking for an experienced medical receptionist care navigator to join our hard-working team. We are a small friendly surgery based in Portsmouth. We look after approximately 9750 patients. If you can work under pressure to a high standard and have excellent interpersonal and communication skills, we would like to hear from you!
The successful candidates will demonstrate excellent communicate skills across multiple methods of communication, be able to work under pressure, be flexible, reliable, and empathetic to our service users needs and ideally have previous NHS experience (but not essential as full training will be given).
Main duties of the job
About us
Our GP practice is a well-established and forward-thinking healthcare organisation committed to delivering high-quality, patient-centred care. The practice is led by a team of three dedicated partners, supported by five salaried doctors, ensuring continuity and a broad range of medical expertise for our patient population.
We are proud to have a skilled multidisciplinary clinical team, including two practice nurses, two healthcare assistants, and a paramedic, who work collaboratively to provide comprehensive and accessible care.
To support the effective running of the practice, we have a strong non-clinical team, consisting of twelve administrative and reception staff, a Digital and Transformation Lead, a Business Manager, and an operations Manager. Together, they ensure smooth day-to-day operations and drive innovation in service delivery.
Our team works together to maintain a responsive, efficient, and compassionate environment, with a strong focus on continuous improvement and adapting to the evolving needs of our patients and community.
Date posted
04 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4279-25-0000
Job locations
111 Copnor Road
Portsmouth
PO3 5AF
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kirklands Surgery
Address
111 Copnor Road
Portsmouth
PO3 5AF
Employer's website
Employer details
Employer name
Kirklands Surgery
Address
111 Copnor Road
Portsmouth
PO3 5AF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.