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Job Description
- Req#: I9869-2539?language=en&page=127&sort=publicationDateDesc
- NVQ Level 2 or equivalent in Maths and English
- Minimum of 6 months work experience in a paid or voluntary capacity.
- Experience of working directly with members of the public in a busy customer service environment.
- Knowledge of working in an administrative office environment.
- Experience of working as part of a team.
- Experience in a medical receptionist role.
- Experience of answering telephone calls in a high call-volume environment.
- NVQ Level 2 or equivalent in Maths and English
- Minimum of 6 months work experience in a paid or voluntary capacity.
- Experience of working directly with members of the public in a busy customer service environment.
- Knowledge of working in an administrative office environment.
- Experience of working as part of a team.
- Experience in a medical receptionist role.
- Experience of answering telephone calls in a high call-volume environment.
Job summary
Queens Road Surgery
JOB TITLE: Medical Receptionist
REPORTS TO: Practice Manager/ GP Partners / Reception Supervisor
HOURS: Full or Part Time considered
Main duties of the job
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out.
Ensure urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.
Management of appointment system
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately.
Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.
Operation of telephone system
About us
Queens Road Surgery is a modern, purpose-built surgery in the grounds of Shotley Bridge Hospital, with a branch service at Moorside, Consett. It is a 12 GP, five partner surgery with a growing list of 15,000 patients. We use a triage system so that most of the appointment slots are filled by the on-call GP, with assistance from our Nurse Practitioners who also see minor ailments. However, there are also bookable appointments for patients to use.
As well as morning and afternoon surgeries, the Nurse Practitioners run evening surgeries every Tuesday and Thursday until 19.30.
Much of the care home visiting is dealt with by our Nurse Practitioners.
Lows pharmacy is on site at both premises and can provide advice, if required.
Date posted
28 March 2024
Pay scheme
Other
Salary
£21,683.72 a year (WTE)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
I9869-2539
Job locations
Doctors Surgery
83 Queens Road
Consett
County Durham
DH8 0BW
Job descriptionJob description
Job responsibilities
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out.
Ensure urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.
Management of appointment system
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately.
Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.
Operation of telephone system
Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc.)
Ensure phones are accurately transferred to and from night duty service and report any faults to the Reception Manager/telephone provider.
Patient Liaison
Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Information technology and audit duties
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
Report any maintenance matters to the Reception Manager
Please see the attached Job Description in Supporting Documents for more information.
Job responsibilities
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out.
Ensure urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.
Management of appointment system
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately.
Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.
Operation of telephone system
Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc.)
Ensure phones are accurately transferred to and from night duty service and report any faults to the Reception Manager/telephone provider.
Patient Liaison
Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Information technology and audit duties
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
Report any maintenance matters to the Reception Manager
Please see the attached Job Description in Supporting Documents for more information.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Doctors Surgery
83 Queens Road
Consett
County Durham
DH8 0BW
Employer's website
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Doctors Surgery
83 Queens Road
Consett
County Durham
DH8 0BW
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.