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Job Description
- Req#: E0054-25-0017CHMC?language=en&page=719&sort=publicationDateDesc
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
- Experience working with the general public.
- Experience in administrative duties;
- Experience working in a health care setting;
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
- Experience working with the general public.
- Experience in administrative duties;
- Experience working in a health care setting;
Job summary
To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level
About us
Chiltern House Medical Centre offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver a genuinely caring and thoughtful patientcentred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. At the practice, patients come first
Date posted
07 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
E0054-25-0017CHMC
Job locations
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Receive correspondence from external agencies and process accordingly
b. Scanning documents to the relevant software programme and logging them
c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action
d. Initiating contact with and responding to, requests from patients, team members and external agencies
e. Photocopy documentation as required
f. Support administrative staff, providing cover during staff absences
g. Input data into the patients healthcare records as necessary
h. Manage all queries as necessary in an efficient manner
i. Maintain a clean, tidy, effective working area at all times
j. Support all clinical staff with general tasks as requested
k. Completion of administrative tasks in relation to patient results and letters
Secondary Responsibilities
In addition to the primary responsibilities, the receptionist may be requested to:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Partake in audit as directed by the audit lead
f. Action incoming faxes when necessary
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Complete opening and closing procedures in accordance with the duty rota
Job responsibilities
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Receive correspondence from external agencies and process accordingly
b. Scanning documents to the relevant software programme and logging them
c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action
d. Initiating contact with and responding to, requests from patients, team members and external agencies
e. Photocopy documentation as required
f. Support administrative staff, providing cover during staff absences
g. Input data into the patients healthcare records as necessary
h. Manage all queries as necessary in an efficient manner
i. Maintain a clean, tidy, effective working area at all times
j. Support all clinical staff with general tasks as requested
k. Completion of administrative tasks in relation to patient results and letters
Secondary Responsibilities
In addition to the primary responsibilities, the receptionist may be requested to:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Partake in audit as directed by the audit lead
f. Action incoming faxes when necessary
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Complete opening and closing procedures in accordance with the duty rota
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Employer details
Employer name
Primary Care Management Solutions Ltd
Address
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
Employer's website
https://www.pcmsolutions.co.uk (Opens in a new tab)
Employer details
Employer name
Primary Care Management Solutions Ltd
Address
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
Employer's website
https://www.pcmsolutions.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.