NHS
Medical Receptionist
This job is now closed
Job Description
- Req#: A4060-24-0009?language=en&page=602&sort=publicationDateDesc
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
- General education to GCSE level or equivalent.
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
- A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
- An excellent attendance record in previous roles.
- General education to GCSE level or equivalent.
- Experience working with the public, preferably in a customer service role.
- Experience of completing a variety of administrative and clerical tasks.
- Experience using computers with a variety of different software packages, and good keyboard skills.
- Experience of dealing with challenging behaviours and emotional situations.
- Excellent communication skills (both verbally and written).
- Excellent IT skills.
- The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
- The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
- Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
Job summary
We are looking for a permanent part time Medical Receptionist to join our team based at The Robert Darbishire Practice, the largest and busiest of the three GP practices in the Better Health MCR Primary Care Network. The post is 30 hours per week; Monday 08:00 16:30, Tuesday 08:00 16:30 and Saturday 08:45 17:15.
The postholder will be required to work flexibly and to provide cover for absence and busy periods. As part of this, they may be required to work Saturdays. There may also be a requirement for the postholder to work at our other practices from time to time
Salary will be within the range £23,465 £25,415 (pro rata for part time) depending on experience. We offer up to 6 weeks holiday plus bank holidays (pro rata) and optional membership of the NHS Pension Scheme.
Main duties of the job
Our reception team are the first point of contact for our patients and play an important role in understanding patients needs, resolving queries, dealing with prescription requests and either booking an appointment with the most appropriate clinician at the practice or signposting the patient to a service outside the practice.
Like all GP practices though, the onset of COVID in 2020 has meant that we have had to make important changes to the way we provide our services. Most of our contacts with patients are now done remotely (either by telephone or online), so the number of patients actually coming into the practice is significantly reduced.
You dont need to have worked in healthcare before as long as you have excellent people skills, a good attention to detail and you are willing and eager to learn new skills. We will provide in-house training and support.
About us
We are Better Health MCR: thinking differently, breaking barriers, improving lives.
We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate from three sites: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office), The Whitswood Practice in Alexandra Park Health Centre and New Bank Health Centre in Longsight. In total we have about 45,000 patients.
Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.
Our staff team of about 130 people has a great mix of skills and experience. We have exciting plans to expand this team even more, to help us further our mission to improve lives.
Date posted
09 September 2024
Pay scheme
Other
Salary
£23,486 to £25,415 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A4060-24-0009
Job locations
Rusholme Health Centre
Walmer Street
Manchester
M14 5NP
Job descriptionJob description
Job responsibilities
An outline of the job is above. For the full job description please see the supporting document on the right/below.
The post is part-time (22.5 hours) and will be mostly based at The Robert Darbishire Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday 08:00 16:30, Tuesday 08:00 16:30 and Saturday 08:45 17:15.
Salary will be in the range £23,465 to £25,415 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and up to 6 weeks holiday. (The post is not subject to Agenda for Change terms and conditions.)
Job responsibilities
An outline of the job is above. For the full job description please see the supporting document on the right/below.
The post is part-time (22.5 hours) and will be mostly based at The Robert Darbishire Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday 08:00 16:30, Tuesday 08:00 16:30 and Saturday 08:45 17:15.
Salary will be in the range £23,465 to £25,415 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and up to 6 weeks holiday. (The post is not subject to Agenda for Change terms and conditions.)
Person SpecificationPerson Specification
Other
Essential
Qualifications
Essential
Experience
Essential
Personal skills and abilities
Essential
Other
Essential
Qualifications
Essential
Experience
Essential
Personal skills and abilities
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Better Health MCR
Address
Rusholme Health Centre
Walmer Street
Manchester
M14 5NP
Employer's website
https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Better Health MCR
Address
Rusholme Health Centre
Walmer Street
Manchester
M14 5NP
Employer's website
https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.