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Job Description
- Req#: A0105-24-0000?language=en&page=79&sort=publicationDateDesc
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Be able to adapt to the challenges and changes facing General Practice
Job Responsibilities
- Answering the telephone, taking messages and passing them on appropriately.
- Directing patients to digital platforms
- Manage the reception desk ensuring surgeries run smoothly and efficiently.
- Processing all requests for repeat prescriptions in accordance with practice guidelines
- Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
- Be able to cover all reception/administration tasks as necessary
- Typing referral letters/Choose & Book referral letters
- Process appointment requests by telephone and in person
- Taking requests for home visits and ensure they are recorded and processed correctly.
- Liase with hospitals, primary health care team, social services, etc.
- Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms
- Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
- Photocopy and shred as required.
- Maintaining confidentiality at all times
- Receive patients and visitors courteously and efficiently
- To have a thorough knowledge of all Practice procedures and policies
- To work in accordance of written protocols
- Any other tasks allocated by Practice Manager / GPs
- All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Be able to adapt to the challenges and changes facing General Practice
Job Responsibilities
- Answering the telephone, taking messages and passing them on appropriately.
- Directing patients to digital platforms
- Manage the reception desk ensuring surgeries run smoothly and efficiently.
- Processing all requests for repeat prescriptions in accordance with practice guidelines
- Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
- Be able to cover all reception/administration tasks as necessary
- Typing referral letters/Choose & Book referral letters
- Process appointment requests by telephone and in person
- Taking requests for home visits and ensure they are recorded and processed correctly.
- Liase with hospitals, primary health care team, social services, etc.
- Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms
- Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
- Photocopy and shred as required.
- Maintaining confidentiality at all times
- Receive patients and visitors courteously and efficiently
- To have a thorough knowledge of all Practice procedures and policies
- To work in accordance of written protocols
- Any other tasks allocated by Practice Manager / GPs
- All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.
- Essential
- Experience of working in an office or reception setting.
- Experience of working with the general public.
- Experience of working within a team environment.
- Desirable
- Experience of working in a GP practice.
- Experience of working in a healthcare setting.
- GCSE Grade A to C in Maths and English
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Essential
- Experience of working in an office or reception setting.
- Experience of working with the general public.
- Experience of working within a team environment.
- Desirable
- Experience of working in a GP practice.
- Experience of working in a healthcare setting.
- GCSE Grade A to C in Maths and English
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Job summary
Are you enthusiastic about working with the public in a health environment? Are you a teamplayer, well organised with great comminication skills and a calming manner? If so, we have an opportunity for someone to join our expanding team at a busy GP Practice in Atherton.
We offer a supportive team environment, training, pension, good holiday package for the right candidate.
Main duties of the job
Our receptionists provide a reception service for all patients including: appointment bookings, prescription requests & other enquiries.
Process personal, telephone and e-requests for appointments.
Signpost patients to the correct service.
You will provide a meet & greet service for external visitors to the Practice. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team.
A big part of the role is to receive & process incoming telephone calls to the practice in a timely manner.
Distribute clinical/non- clinical correspondence to Practice members.
Undertake tasks as requested. Action emails. Issue repeat & acute prescriptions if required following practice protocols.
Input data into patients' healthcare records as necessary.
Comply with Practice Health & Safety Policy at all times.
Uphold confidentiality at all times.
Assist in any other tasks as requested by Reception/ General Manager.
Other duties
To attend the following:
Staff meetings, in house Best Meetings, Mandatory training.
To undertake & carry out any other reasonable tasks /duties as requested by the Management Team.
You will remain professional at all times & communicate effectively with your colleagues, patients and external providers to the Practice.
About us
Meadowview surgery is a welcoming & busy single practice in a Primary Care Network (PCN) with over 50,000 patients.
We are a GP Teaching Practice. We have an established team of 2 GP Partners along with 2 GPs & a host of varied health professionals including pharmacists, nurses, ACP, Paramedic, Social Prescribing link worker, care co-ordinators, First Contact Practitioners & a proactive admin team.
Date posted
05 April 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0105-24-0000
Job locations
Nelson Street
Atherton
Manchester
M46 0LE
Job descriptionJob description
Job responsibilities
To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
Job responsibilities
To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Personal Qualities
Essential
Experience
Essential
Desirable
Qualifications
Essential
Personal Qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Meadowview
Address
Nelson Street
Atherton
Manchester
M46 0LE
Employer's website
Employer details
Employer name
Meadowview
Address
Nelson Street
Atherton
Manchester
M46 0LE
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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