OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Medical Assistants to to join our team in the Richmond, Virginia Area!

Take the next step in your healthcare career .

Are you motivated by high quality patient care?

Do you thrive in a busy clinical setting?

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking full-time, experienced Medical Assistants to join our team at our outpatient clinics throughout the Richmond, Virginia area.

Full Time Monday-Friday Schedule

Part-Time/PRN Available

Competitive compensation ranging from $17.00 to $25.50, commensurate with experience.

Our clinical locations:

St. Mary’s | 5899 Bremo Road, Richmond, VA 23226

Shrader Road | 7858 Shrader Road, Richmond VA 23294

Henrico Parham | 7650 East Parham Road, Richmond, VA 23294

Chippenham | 1115 Boulders Parkway, Richmond, VA 23225

Hanover Memorial | 8200 Meadowbridge Road, Mechanicsville, VA 23115

Prince George | 4710 Puddlerock Road, Prince George, VA 23875

Westchester | 15300 East West Road, Midlothian, VA 23114

Position Requirements

• High school diploma or equivalent
• One year of relevant office experience; Medical office experience strongly preferred
• Attention to detail
• Strong customer service/patient care mindset
• Basic knowledge of Microsoft Office

Along with a collaborative, team-oriented work environment, our outstanding employment benefits:

• excellent medical, dental, and vision benefits
• paid time off (PTO)
• a generous 401k retirement plan
• short-term and long-term disability insurance,
• life insurance
• a company-wide wellness program.

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.

Primary Functions & Accountabilities

• Maintain the registration desk, answer phone lines, and schedule appointments
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
• Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
• Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
• Coordinate with billing office on collections and balancing payments.
• Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
• Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
• Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
• Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
• Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
• Ability to work flexible schedules to meet clinic needs

Knowledge, Skills & Abilities

• Strong written and verbal communication and interpersonal skills
• Exceptional customer service skills and focus
• Must be comfortable assessing situations and resolving or escalating as required
• Able to establish/maintain effective working relationships with patients, staff payers and team members
• Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
• Must be able to understand and explain most insurance and billing questions as it pertains to the patient