• Job Description

  Req#: A3079-25-0006?language=en&page=1007&sort=publicationDateDesc

  Job summary

  We are looking for a Medical Receptionist to join our busy, friendly reception team.

  The ideal candidates will ideally have some reception experience and be capable of multi-tasking as you will be assisting patients both on the telephone and face to face. You will be the first point of contact for all patients.

  You will be motivated, hard-working, enthusiastic, professional at all times, friendly and flexible.

  Main duties of the job

  You will be expected to receive, assist and direct patients either in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Ensure that enquiries from patients are efficiently handled.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  About us

  We are a large friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills

  Working hours for this role are between 7am -7pm Monday - Friday

  Experience is preferred, however full training will be provided for applicants with transferable skills.

  Please fully complete the application with as much information as possible

  Date posted

  31 March 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  A3079-25-0006

  Job locations

  Bramhall & Shaw Heath Medical Group

  235 Bramhall Lane South

  Bramhall

  Stockport

  Cheshire

  SK7 3EP

  
  

  Bramhall & Shaw Heath Medical Group

  Gilmore Street

  Stockport

  Cheshire

  SK3 8DN

  
  

  Job description

  Job responsibilities

  Main duties of the job

  • Meet and greet patients and visitors to the practice.
  • Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
  • Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
  • Be available to work 4-5 days with varying shift patterns
  • Deal with patient queries which may include liaising with other medical professionals.
  • Ensure all tasks sent by GPs and admin staff are dealt on timely basis
  • Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped.
  • Keep up to date with mandatory training.
  • Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
  • Deal with home visit requests ensuring they are entered on computer with the patient records
  • Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.

  Administration

  • To assist with all practice based reception admin tasks as directed
  • To have a thorough knowledge of all practice procedures.
  • To work in accordance with practice policies/protocols and processes
  • Any other tasks allocated by managers

  Other Tasks

  • Clear and stock rooms after surgeries
  • Any other tasks allocated by managers
  • Monitoring Accurx triage system
  • Ensuring all daily tasks are up to date and complete

  Job description

  Job responsibilities

  Main duties of the job

  • Meet and greet patients and visitors to the practice.
  • Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
  • Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
  • Be available to work 4-5 days with varying shift patterns
  • Deal with patient queries which may include liaising with other medical professionals.
  • Ensure all tasks sent by GPs and admin staff are dealt on timely basis
  • Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped.
  • Keep up to date with mandatory training.
  • Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
  • Deal with home visit requests ensuring they are entered on computer with the patient records
  • Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.

  Administration

  • To assist with all practice based reception admin tasks as directed
  • To have a thorough knowledge of all practice procedures.
  • To work in accordance with practice policies/protocols and processes
  • Any other tasks allocated by managers

  Other Tasks

  • Clear and stock rooms after surgeries
  • Any other tasks allocated by managers
  • Monitoring Accurx triage system
  • Ensuring all daily tasks are up to date and complete

  Person Specification

  Experience

  Essential

  • Essential
  • GCSE grade A to C in English and Maths or equivalent.
  • Customer service and front reception experience
  • Excellent IT skills
  • Confident telephone manner
  • Excellent written and verbal communication skills
  • Flexibility to work additional hours
  • Time management skills

  Desirable

  • Desirable
  • Previous experience working in a GP practice

  Person Specification

  Experience

  Essential

  • Essential
  • GCSE grade A to C in English and Maths or equivalent.
  • Customer service and front reception experience
  • Excellent IT skills
  • Confident telephone manner
  • Excellent written and verbal communication skills
  • Flexibility to work additional hours
  • Time management skills

  Desirable

  • Desirable
  • Previous experience working in a GP practice

  Employer details

  Employer name

  Bramhall & Shaw Heath Medical Group

  Address

  Bramhall & Shaw Heath Medical Group

  235 Bramhall Lane South

  Bramhall

  Stockport

  Cheshire

  SK7 3EP

  
  

  Employer's website

  https://www.bramhallparkmedicalcentre.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Bramhall & Shaw Heath Medical Group

  Address

  Bramhall & Shaw Heath Medical Group

  235 Bramhall Lane South

  Bramhall

  Stockport

  Cheshire

  SK7 3EP

  
  

  Employer's website

  https://www.bramhallparkmedicalcentre.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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