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Job Description
- Req#: A3303-25-0004?language=en&page=970&sort=publicationDateDesc
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to cover for annual leave/sickness when required
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Have working knowledge of our new cloud telephony telephone system (training given).
- Maintain a Clear desk policy and adhere to practice policies
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning documents
- Receiving patients
- Consulting with members of practice clinical teams
- Navigation of patients to correct services and triage appointments
- Be able to cover for annual leave/sickness when required
- Process appointment requests for today future appointments from patients by telephone and in person.
- Deal with visits requests
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Have working knowledge of our new cloud telephony telephone system (training given).
- Maintain a Clear desk policy and adhere to practice policies
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Customer service experience and the ability to work in a high pressure environment
- Experience of Emis Web,
- Experience of patient triage and navigation to services,
- Experience of working in a GP practice
- Good level of education
- Reception/customer facing skills/experience
- Experience of working in a busy environment
- Ability to multi task and prioritise own workload
- Experience of working within a team
- Worked in General Practice
- Experience of using Emis Web
- Customer service experience and the ability to work in a high pressure environment
- Experience of Emis Web,
- Experience of patient triage and navigation to services,
- Experience of working in a GP practice
- Good level of education
- Reception/customer facing skills/experience
- Experience of working in a busy environment
- Ability to multi task and prioritise own workload
- Experience of working within a team
- Worked in General Practice
- Experience of using Emis Web
Job summary
Previous applicants need not apply again.
We are looking for a friendly, patient focused and efficient person to join our Reception Team.
Role:
The role is either a full-time position or two part-time positions, working a two week shift rota. Please specify in your application which hours you would prefer, though this will be discussed at interview.
Full-time role, which is 37.5 hours per week:
Week 1: Monday to Friday 08:00 16:00
Week 2: Monday to Friday 10:30 18:30
Part-time role 1 , which is 15 hours per week:
Week 1: Monday & Tuesday 08:00 16:00
Week 2: Monday & Tuesday 10:30 18:30
Part-time role 2 , which is 22.5 hours per week:
Week 1: Wednesday, Thursday & Friday 08:00 16:00
Week 2: Wednesday, Thursday & Friday 10:30 18:30
There may be an opportunity to choose alternative working days with the part-time role.
This role will including receiving, assisting and directing patient enquiries in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Comfortable working area with air con for summer months
Main duties of the job
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be provided
It is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.
About us
We are a well organised friendly, adaptable GMS Practice. We operate from a purpose built surgery on the outskirts of Worcester. We have just over 11,500 patients. We have a strong GP, ANP, PA and nurse team who are supported by Management, Administration and Reception.
We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.
We encourage staff participation in regular meetings with protected learning times and continuing role development.
Date posted
04 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3303-25-0004
Job locations
44 Droitwich Road
Worcester
WR3 7LH
Job descriptionJob description
Job responsibilities
Job responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Confidentiality:
Job responsibilities
Job responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Confidentiality:
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barbourne Health Centre
Address
44 Droitwich Road
Worcester
WR3 7LH
Employer's website
Employer details
Employer name
Barbourne Health Centre
Address
44 Droitwich Road
Worcester
WR3 7LH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.