Job description

Job responsibilities

JOB SUMMARY

The role provides an advanced secretarial service to the Consultants and medical teams. Accurately co-ordinating medical information to expedite the continuing care of the patients. The successful applicant will be looking after a number of consultants across different specialities.

DUTIES AND RESPONSIBILITIES OF THE POST

• Liaise with Consultants as required including clinic dates, annual/study leave, queries
• Accurately transcribing consultant dictations (audio typing)
• Generate letters following outpatient appointments within expected time period
• Coordinate actions from appointments with other teams to ensure patient treatment is progressed efficiently and effectively
• First point of contact for queries, building good relationships with patients
• Meet expectations for turnaround of typing and sending clinic letters as well as team and individual goals
• Build excellent working relationships within secretarial team, other teams within the Outpatient Department and other organisations including GP practices, healthcare providers, local authorities, social services
• Undertake any other reasonable duties as commensurate with the nature of this role

WORK SETTING AND REVIEW

To manage own workload efficiently and effectively on a daily basis. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to Lead Secretary or the appropriate consultant via the quickest route possible.

Be able to work with a degree of autonomy, which comes from experience.

Work to objectives as set by the Lead Secretary.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.

The interview will consist of situational (tell us about a time when) questions followed by a 30-minute audio typing test

Please note: the criteria set out in the person specification will be used to make recruitment decisions.

Job responsibilities

JOB SUMMARY

The role provides an advanced secretarial service to the Consultants and medical teams. Accurately co-ordinating medical information to expedite the continuing care of the patients. The successful applicant will be looking after a number of consultants across different specialities.

DUTIES AND RESPONSIBILITIES OF THE POST

• Liaise with Consultants as required including clinic dates, annual/study leave, queries
• Accurately transcribing consultant dictations (audio typing)
• Generate letters following outpatient appointments within expected time period
• Coordinate actions from appointments with other teams to ensure patient treatment is progressed efficiently and effectively
• First point of contact for queries, building good relationships with patients
• Meet expectations for turnaround of typing and sending clinic letters as well as team and individual goals
• Build excellent working relationships within secretarial team, other teams within the Outpatient Department and other organisations including GP practices, healthcare providers, local authorities, social services
• Undertake any other reasonable duties as commensurate with the nature of this role

WORK SETTING AND REVIEW

To manage own workload efficiently and effectively on a daily basis. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to Lead Secretary or the appropriate consultant via the quickest route possible.

Be able to work with a degree of autonomy, which comes from experience.

Work to objectives as set by the Lead Secretary.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.

The interview will consist of situational (tell us about a time when) questions followed by a 30-minute audio typing test

Please note: the criteria set out in the person specification will be used to make recruitment decisions.

Person Specification

Experience

Essential

• Excellent word-processing, audio typing skills.
• Previous secretarial experience

Desirable

• Previous hospital or NHS experience in a medical secretary role.
• Audio typing experience

Knowledge

Essential

• Excellent keyboard skills.
• Computer literate.
• Ability to communicate effectively with a diverse group of people at all levels.
• High quality standards in all communication.
• Working knowledge of Microsoft Office and internet/web skills or equivalent.
• Ability to maintain confidentiality at all times.
• Commitment to Continuing Professional Development

Desirable

• Experienced knowledge of medical terminology.
• SystmOne (NHS Database)

Attributes

Essential

• Can do attitude to daily tasks, adversity and new ways of working.
• Seek to achieve the most efficient way to complete tasks.
• Aspiration to continuously improve the experience of our patients

Qualifications

Essential

• Good standard of general education (Numerate and good standard of English).
• Good knowledge of a range of software programmes

Desirable

• Understanding or familiarity of medical terminology

Skills and Aptitudes

Essential

• Excellent verbal and written communication skills.
• A methodical and organised approach to work.
• Ability to work under pressure and to meet deadlines.
• Work without supervision.
• Good time management.
• Patient focused.
• Ability to prioritise tasks / duties to ensure local/national targets are met.
• Manage patient pathways.
• Excellent attention to detail

Desirable

• Knowledge of patient referral to treatment times; experience of monitoring patient pathways

Experience

Essential

• Excellent word-processing, audio typing skills.
• Previous secretarial experience

Desirable

• Previous hospital or NHS experience in a medical secretary role.
• Audio typing experience

Knowledge

Essential

• Excellent keyboard skills.
• Computer literate.
• Ability to communicate effectively with a diverse group of people at all levels.
• High quality standards in all communication.
• Working knowledge of Microsoft Office and internet/web skills or equivalent.
• Ability to maintain confidentiality at all times.
• Commitment to Continuing Professional Development

Desirable

• Experienced knowledge of medical terminology.
• SystmOne (NHS Database)

Attributes

Essential

• Can do attitude to daily tasks, adversity and new ways of working.
• Seek to achieve the most efficient way to complete tasks.
• Aspiration to continuously improve the experience of our patients

Qualifications

Essential

• Good standard of general education (Numerate and good standard of English).
• Good knowledge of a range of software programmes

Desirable

• Understanding or familiarity of medical terminology

Skills and Aptitudes

Essential

• Excellent verbal and written communication skills.
• A methodical and organised approach to work.
• Ability to work under pressure and to meet deadlines.
• Work without supervision.
• Good time management.
• Patient focused.
• Ability to prioritise tasks / duties to ensure local/national targets are met.
• Manage patient pathways.
• Excellent attention to detail

Desirable

• Knowledge of patient referral to treatment times; experience of monitoring patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Dorking General Hospital

Horsham Road

Dorking

Surrey

RH4 2AA

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)