NHS
Medical Secretary in Trauma and Orthopaedics
This job is now closed
Job Description
- Req#: C9388-25-0583?language=en&page=195&sort=publicationDateDesc
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
- To communicate effectively in writing and verbally on a daily basis.
- To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
- To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
- All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
- Taking and transcribing formal minutes if required.
- To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
- To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
- The role will involve a large amount of audio typing of Orthopaedic letters, along with Fracture clinic letters.
- To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader.
- To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.
- Good Standard of general education to include GCSE in Maths and English or equivalent
- Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)
- Experience of secretarial/administrative duties
- Knowledge of Microsoft Office software
- Able to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
- Ability to use medical terminology appropriately
- Customer care
- Knowledge of Trust Patient Administrative & Information Systems
- Understanding of Trust's Access Policy
- Understanding of Referral to Treatment pathways
- Understanding of Patient Tracking Lists (PTL)
- Knowledge of a range of patient computer software packages eg Choose & Book, Galaxy, Infoflex, PAS
- Good Standard of general education to include GCSE in Maths and English or equivalent
- Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)
- Experience of secretarial/administrative duties
- Knowledge of Microsoft Office software
- Able to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
- Ability to use medical terminology appropriately
- Customer care
- Knowledge of Trust Patient Administrative & Information Systems
- Understanding of Trust's Access Policy
- Understanding of Referral to Treatment pathways
- Understanding of Patient Tracking Lists (PTL)
- Knowledge of a range of patient computer software packages eg Choose & Book, Galaxy, Infoflex, PAS
Job summary
To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.
To support the Admin Team Leader to undertake change management.
To ensure that patients are treated with courtesy, dignity and respect.
To work primarily with The Consultant Orthopaedic Surgeons and their teams, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.
Main duties of the job
About us
The Trauma and Orthopaedic Department is a very busy department with subspecialties in Upper limb (Shoulder & Elbow/Hand & Wrist), Foot & Ankle, Hip & Knee, and Extended Scope Practitioners (Physiotherapists and Podiatrists).
The department is very busy and the secretarial team is key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.
This role is a great training opportunity in order to progress your career.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
388-7094908-A&C
Job locations
Torbay Hospital (Department of Orthopaedics)
Kitson Hall, Level 1, Torbay Hospital, Lowes Bridge
Torquay
TQ2 7AA
Job descriptionJob description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
Person SpecificationPerson Specification
Typing Test
Essential
Desirable
Typing Test
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay Hospital (Department of Orthopaedics)
Kitson Hall, Level 1, Torbay Hospital, Lowes Bridge
Torquay
TQ2 7AA
Employer's website
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay Hospital (Department of Orthopaedics)
Kitson Hall, Level 1, Torbay Hospital, Lowes Bridge
Torquay
TQ2 7AA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.