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Job Description
- Req#: E0279-25-0701?language=en&page=124&sort=publicationDateDesc
Screening and directing referrals appropriately, while following clinical guidelines.
Liaising with referrers to gather information and ensure timely, high-quality referrals.
Prioritising urgent cases and collaborating with health professionals to ensure swift care.
Maintaining accurate and confidential records across clinical systems.
Providing clear signposting to patients, families, and professionals about available services.
Coordinating appointment bookings, rescheduling as needed, and sending relevant information to patients.
Supporting administrative tasks such as correspondence, minute-taking, ordering supplies, and maintaining databases.
Working flexibly within the team to meet service needs and uphold high standards of care.
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Job summary
We are seeking a highly organised, proactive, and customer-focusedMedical Secretary to join our Neurodevelopmental Services team supporting ASD and ADHD pathways. As the first point of contact for patients, families, and professionals, you will play a key role in delivering an excellent experience through all communication channelstelephone, email, and post.
You will be responsible for managing a high volume of enquiries, effectively triaging and directing correspondence, and supporting administrative processes within the BSW (Bath and North East Somerset, Swindon, and Wiltshire) locality. You will also provide essential support to the broader business support function to ensure smooth and efficient service operations.
Main duties of the job
This role supports the smooth running of Neurodevelopmental Services by ensuring referrals are handled with care, accuracy, and efficiency. Responsibilities include:
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Date posted
17 April 2025
Pay scheme
Other
Salary
£23,875 to £23,875 a year
Contract
Permanent
Working pattern
Part-time
Reference number
HCRGCG/TP/44687/15054
Job locations
HCRG Care Group
Salisbury
Wiltshire
SP4 6AT
Job descriptionJob description
Job responsibilities
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
Competitive Pay & Pension: Receive a salary of £23,875 with company pension.
Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.
Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
Job responsibilities
At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:
Competitive Pay & Pension: Receive a salary of £23,875 with company pension.
Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.
Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.
Person SpecificationPerson Specification
General Requirements
Essential
Desirable
General Requirements
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Salisbury
Wiltshire
SP4 6AT
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Salisbury
Wiltshire
SP4 6AT
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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