Supervisor: Director, Membership

FLSA: Exempt

Travel: Up to 10%

Salary: $67,000-$75,000/yr

About California Life Sciences

California Life Sciences (CLS) is the state’s most influential and impactful life sciences membership organization, advocating for the sector and its diverse innovation pipeline. For more than 30 years, CLS has served the community by supporting companies of all sizes, from early-stage innovators and startups to established industry leaders in the fields of biotechnology, pharmaceuticals, and medical technology. As integral components of a healthy and collaborative ecosystem, CLS also works closely with universities, academic and research institutions, the investment community, and other critical partners that promote this vibrant sector. With offices in South San Francisco, San Diego, Sacramento, Los Angeles, and Washington DC, CLS works to shape public policy, improve access to breakthrough technologies, educate lawmakers, and advance equity within our ecosystem by championing innovative solutions for some of the most pressing challenges of our times. In doing so, CLS fulfills its mission to protect and nurture California’s life sciences industry, empowering discoveries that lead to healthier lives around the world. #WeAreCaliforniaLifeSciences

CLS currently offers a full suite of team member benefits including medical, dental, and vision insurance, LTD, STD, and group life insurance, 401(k) plans with matching, FSA and HSA options, and a generous paid time off and paid holiday schedule.

CLS Purpose: Empowering our life sciences community to deliver innovative solutions for healthier lives.

CLS Core Values: Impact, Integrity, Community, Equity, Collaboration

Job Summary

The Member Engagement Specialist will be primarily responsible for membership retention and increased engagement within the CLS small member community. The Specialist will work jointly with the Business Development Retention and Acquisition team to collaborate on lead generation, field blitz days, and training with key service providers. The Member Engagement Specialist will track, measure, and be held accountable for individual and team KPI goals.

Primary Responsibilities

• Achieve annual retention target for existing members, responsible for renewal process of small member companies.
• Engage with all levels of personnel within member organizations including C-suite, Human Resources, Business Development, Marketing, IT/Facilities, Procurement, Supply Chain, and Laboratory personnel to drive participation in the CLSAdvantage cost savings program.
• Responsible for member engagement with multiple outreaches per year promoting cost savings, Innovation & Entrepreneurship (I&E) programming, events, and Racial & Social Equity (RSE) programs.
• Conduct business reviews remotely with member companies to detail savings, return on investment, and future engagement as part of the annual renewal process.
• Document all activities in Salesforce and report out monthly progress utilizing defined scopes of work and individual dashboards.
• Monitor past due accounts with follow up outreach to member companies.
• Review data trends/analytics related to membership gains, retention, and engagement, and member benefits.
• Other duties as required.

Required Skills/Abilities

• Models the organization’s core values of Impact, Integrity, Community, Equity, and Collaboration.
• Excellent verbal and written communication skills.
• Knowledge of Salesforce and LinkedIn a plus.
• Understanding of principles and processes of customer service.
• Excellent time management skills.
• Ability to identify issues and to creatively solve problems.
• Ability to show initiative, be self-motivated, innovative, and an independent thinker.
• Must possess excellent follow-up and follow-through skills.
• Strong desire to work in a rapidly maturing, team-focused organization.

Education and Experience

• Associate or Bachelor’s degree preferred.
• Two or more years of experience in a sales support or customer service role, preferably in the life sciences industry, required.

CLS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.