Employer Industry: Pet Insurance Provider

Why Consider this Job Opportunity:
- Competitive base pay of $24.50/hour on a full-time schedule
- Uncapped monthly bonuses based on individual performance
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment

What to Expect (Job Responsibilities):
- Provide exceptional customer support to Trupanion members through phone calls, chat, and email
- Assist members with inquiries, problem-solving, and creative solutions
- Handle sensitive situations with empathy and care
- Utilize multiple systems simultaneously to support members
- Adapt to changes in responsibility, processes, and workflow

What is Required (Qualifications):
- 1+ years of overnight shift experience
- 2+ years of high-volume, high-level customer service experience
- Experience using and learning complex computer systems
- Work from home experience is a plus
- Call center experience is a plus

How to Stand Out (Preferred Qualifications):
- None mentioned in the job description

#PetInsurance #CustomerSupport #RemoteWork #CompetitivePay #Benefits

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