The Walt Disney Company
Member Services Liaison, DVC (Lake Buena Vista, FL) Bench, Full Time
Pay$18.52 / hour
LocationLake Buena Vista/Florida
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 1205593BR
- Minimum two (2) years of Guest Service experience
- Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
- Affinity for opportunities where you can be of service to others
- Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
- Excellent written and verbal skills, as well as telephone etiquette
- Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
- Proficiency in basic computer functions to operate in a Windows environment and other technologies
- Strong organizational, planning, and follow-through skills, along with attention to detail
- Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
- Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
- Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
- Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
Join us at Disney Vacation Club as a Member Services Liaison!
A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
The starting pay rate for this position is $18.52/hour.
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
About the company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.