Employer Industry: Automotive and Travel Services

Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO
- 401(k) with up to 6% company matching, fully vested upon your first contribution
- Medical, Dental, and Vision benefits available
- Opportunity to earn up to 3 extra PTO days a year for community volunteering
- Free AAA Premier Membership and various discounts and perks
- Supportive and inclusive work culture that values employee engagement and recognition

What to Expect (Job Responsibilities):
- Handle customer inquiries, service requests, and sales transactions through multiple communication channels
- Manage Roadside Assistance requests with empathy and urgency
- Accurately document and communicate information clearly to ensure exemplary service
- Process membership sales, renewals, and general account maintenance
- Achieve performance, service, and sales goals while accepting coaching from leadership

What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service experience
- Call center or dispatch experience preferred
- Superior active listening skills with the ability to interpret and process verbal information
- Ability to communicate through multiple channels, including phone, email, and live agent chat

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced work environment
- Technical aptitude with the ability to utilize multiple computer systems simultaneously
- Ability to detect issues, identify alternatives, and make logical decisions for customer satisfaction

#AutomotiveServices #CustomerService #RemoteWork #EmployeeEngagement #CareerOpportunity

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