Employer Industry: Automotive and Travel Services

Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
- Medical, Dental, and Vision benefits.
- 401(k) with up to 6% company matching and full vesting upon first contribution.
- Free AAA Premier Membership and discounts on travel and services.
- Supportive and inclusive work culture with recognition programs and community engagement opportunities.
- Opportunity to work remotely with mandatory in-office meetings several times a year.

What to Expect (Job Responsibilities):
- Handle customer contacts including inquiries, service requests, and sales transactions through multiple communication channels.
- Provide professional, positive, and courteous service while resolving customer issues according to established guidelines.
- Manage Roadside Assistance requests, ensuring empathy and urgency in unique circumstances.
- Process membership sales, renewals, and account maintenance accurately.
- Achieve performance, service, and sales goals while accepting coaching from leadership.

What is Required (Qualifications):
- High school diploma or equivalent.
- Previous customer service experience.
- Call center or dispatch experience preferred.
- Superior active listening skills with the ability to interpret and process verbal information.
- Ability to communicate through multiple channels, including phone, email, and live agent chat.

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced work environment.
- Technical aptitude with the ability to utilize multiple computer systems simultaneously.
- Ability to detect issues and make logical decisions to enhance the customer experience.

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