Employer Industry: Technology Platform for Hospitality Businesses

Why Consider this Job Opportunity:
- Competitive pay with opportunities for growth and progression within the organization
- Flexible remote work schedule with the possibility of working in different time zones
- Chance to be part of an innovative team providing world-class customer service
- Opportunity to develop expertise in Bbot's product suite and troubleshooting complex technical issues
- Collaborative work environment focused on empathy, urgency, and continuous learning

What to Expect (Job Responsibilities):
- Provide Tier 1 support for merchants using Bbot's ordering platform
- Troubleshoot and resolve a wide range of technical issues related to menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation
- Investigate and resolve complex technical troubleshooting cases
- Address merchant issues with empathy and urgency, turning each interaction into a learning opportunity
- Develop a deep expertise in Bbot's product suite, processes, systems, and tools

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience
- Minimum of 1 year of experience in a related role in technology, hospitality, or customer support
- Strong communication, troubleshooting, and organizational skills

How to Stand Out (Preferred Qualifications):
- Familiarity with POS systems such as Toast, Square, Upserve, Micros, Aloha, Client, or Revel
- Experience with G-Suite, Slack, Atlassian, Salesforce

#TechnologyPlatform #RemoteWork #CustomerService #CareerOpportunity #TechSupport

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