As an Inbound Sales and Customer Support Representative at Golf Stix Value Guide, you will play a crucial role in providing exceptional service to our customers through inbound calls, emails, and chat conversations. Your primary responsibility will be to assist customers in navigating the equipment trade-in process. With your deep understanding of golf equipment and technology, you will help guide customers in submitting their trade-ins and provide accurate and timely quotes.

At Golf Stix Value Guide, we foster a positive and supportive culture, valuing our employees and providing opportunities for growth. Join our team and experience the following:

Responsibilities:

• Handle inbound calls, emails, and chat conversations to assist customers with the equipment trade-in process.
• Build and maintain rapport with Green Grass, Fitting, Sales Representatives and other partners.
• Utilize your strong knowledge of golf clubs to guide customers in submitting their trade-ins.
• Generate and present accurate and timely quotes to customers.
• Analyze inventory metrics to contribute to informed buying decisions by the merchant team.
• Prepare monthly reports using data generated from Netsuite for internal and customer use.
• Provide exceptional customer service, ensuring customer satisfaction and retention.
• Expand customer base and enhance client relationships through outbound outreach and trade initiatives for business growth.

Requirements:

Must-Have:

• Passion for and experience in the game of golf.
• Above-average knowledge of golf equipment and technology.
• Minimum of three years of experience in customer service, sales, or buying.
• Strong math skills.
• Ability to thrive in a fast-paced environment, prioritizing customer needs.
• Flexibility and willingness to adapt to changing roles and responsibilities.
• Ability to work 40-45 hours per week.
• Proficiency in Excel and/or Google Sheets.

Nice-to-Have:

• 1-3 years of experience as a buyer.
• Past experience working in the golf industry.
• Proficiency in Microsoft/Google Business Suite of products

Join our team and become an integral part of our customer-centric approach, delivering exceptional service to golf enthusiasts Nationwide. Apply now to embark on a rewarding career at Golf Stix Value Guide.