Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

The Mexico Customer Relations Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services.

• Assist in the customer onboarding process: collect the required customer documentation and populate templates to request the creation of customer records in NetSuite.
• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely.
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.
• Review and create RMAs for upstream approval.
• Navigate, maintain and upload invoices to customer portals.
• Check customer portals for invoice status, resolve rejected items and update aging notes.
• Communicate with customers regarding outstanding and overdue balances, and maintain records of expected payment dates.
• Assist in applying customer remittance against corresponding customer invoices in NetSuite.
• Perform accounting/bookkeeping functions as needed.
• Act as Mexico Carrier Relations Specialist (GDL) back up as needed.

• Bachelor's Degree in Accounting, Finance or a related field.
• Bilingual fluency (Spanish/English) preferred, but not required.
• No previous experience in an Accounts Receivable, Accounts Payable or Finance role required.
• Oracle NetSuite and CONTPAQi experience preferred, but not required.
• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel preferred, but not required.
• Self-starter with ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.