Job Description

#LI-DNI

The Middle Market Underwriting Senior Assistant is responsible for performing a wide range of underwriting and analytical tasks, including reviewing policy applications, identifying exposure and acceptable risk, verifying information, and conducting research to support underwriting decisions. The role acts as a key member of the new, renewal & endorsement business production team, making underwriting decisions within assigned authority limits. The role manages all aspects of reviewing and setting up new business/renewal business for quoting, obtains information from agents and customers, prepares information for collaborations and meetings, processes necessary quotes and demonstrates excellent communication and customer service.

Responsibilities

• Reviews individual accounts for exposure identification and acceptability of risk in accordance with company guidelines and standards. Manages new business and/or renewal business applications for quoting and quotes new business, as needed.
• Makes underwriting decisions within their assigned authority by reviewing policy applications and supporting documentation. Ensures completeness and accuracy by verifying applicant information, performing background checks, and assessing risk factors.
• Orders and analyzes investigative reports, gathers information, and provides a checklist of items to address at renewal. Collaborates with underwriters and examiners on information sent from the agency.
• Reviews and acts on business income worksheets, estimates of value, statements of value, and other key underwriting information.
• Conducts research and analyzes data to determine underwriting decisions, including gathering information on industry trends, competitor offerings, and market conditions. Shares information and best practices with team members.
• Prepares underwriting reports and presentations for management and key stakeholders, including developing recommendations for improving underwriting processes and procedures.
• Provides training and mentorship to junior underwriting support staff, including assisting with onboarding, conducting performance evaluations, and providing ongoing guidance and support.
• Interacts directly with customers by answering questions about policies, explaining underwriting decisions, and resolving complaints.
• Collaborates with other departments to improve underwriting processes and operational efficiencies, including working with IT to develop or enhance underwriting systems and tools.
• Maintains underwriting files and records in accordance with company procedures, including organizing and storing documents, updating policy information, and maintaining data integrity.
• Maintains an operating knowledge of Westfield standardized hardware, software programs, third-party software (MS Office), and processing procedures.
• Participates in special projects and collaborates with others to execute business strategies and plans.

Qualifications

• 4+ years of experience supporting Insurance Underwriting.
• High School Diploma or General Education Diploma (GED) and/or commensurate work experience.

Location

Hybrid defined as three or more days per week in the office.

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.