Employer Industry: Government Services

Why consider this job opportunity:
- Salary up to $26.27 per hour
- Comprehensive benefits package including health and wellness benefits, short- and long-term disability, and tuition reimbursement
- Opportunity for career advancement within the Minnesota Judicial Branch
- Supportive and collaborative work environment that values diversity and inclusion
- Flexible remote work arrangement with the possibility of conducting work from home in Minnesota

What to Expect (Job Responsibilities):
- Process citations and respond to a high volume of incoming telephone calls and emails from the public regarding citations and payment options
- Research and deliver accurate service according to established performance metrics and guidelines
- Refer callers to additional resources and subject matter experts when necessary
- Process quality assurance reports and identify technical issues for escalation
- Document customer inquiries per established standards

What is Required (Qualifications):
- High school diploma or equivalent
- At least 6 months of professional office experience in a call center environment handling high volume incoming customer calls
- Access to reliable, high-speed internet for remote work
- Ability to attend in-person new employee orientation and training sessions
- Proficient in using automated call distribution (ACD) software

How to Stand Out (Preferred Qualifications):
- Associate or bachelor's degree in a relevant field of study
- 5+ years of customer service experience in a related field
- 2+ years of experience in a high-volume call center
- Experience with the courts Case Information System (MNCIS)
- Fluency in a second language

#GovernmentJobs #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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