Mortgage Administrator - Hybrid
Glasgow
£24,700 per annum + Excellent Benefits

As a Barclays Mortgage Administrator, you will be providing a premium quality service to our Brokers and Solicitors across telephony and web chat, enabling them to achieve their ambitions and meet their clients mortgage needs. You will get the chance to build quality relationships and help grow the business by delivering effective, efficient and compliant telephony/webchat customer service.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Taking cross functional calls and web chat, covering all aspects of the product journey from new application to redemption.
• Keeping your knowledge of our products and services up to date to ensure you deliver the most appropriate outcome for the customer
• Putting yourself in the customer’s shoes and understand how everyday products and services can help our customers, and how they are the most appropriate for their needs
• Proactively engaging, assisting brokers with their needs at first point of contact where possible.
• Accurately complete administration activities such as updating customer records and building customer contact information.
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
• Working in a high paced environment reviewing relevant information and making decisions and actions autonomously

What we’re looking for:
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• Proven ability to use Microsoft Office
• The ability to build relationships with colleagues, peers and more senior individuals
• A genuine passion for helping others with a customer centric mindset

Skills that will help you in the role:
• Ability to work seamlessly as part of a team but also to their own initiative
Experience in a customer facing or business to business role with evidence of exceeding customer/client expectations

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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