Description

We are seeking a bilingual Mortgage Loan Officer Assistant who is fluent in both Spanish and English and has strong verbal and written communication skills in both languages. The candidate must also be located in the Pacific Time Zone.

As part of our top-producing team, you will assist our Mortgage Loan Origination Officer in managing loan files from start to finish. This role requires a blend of sales, customer service, and administrative skills. Exceptional communication is key to building relationships and generating future business. We encourage you to apply if you're detail-oriented, thorough, and committed to providing outstanding customer service!

Responsibilities
• Provide administrative support such as screening and making calls, booking appointments, etc.
• Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
• Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
• Check all loan package documents for complete accuracy and submit any discrepancies to the loan officer/ loan originator

Qualifications
• Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred
• Understand basic loan financing options such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• Although not required, having an NMLS license or training is preferred
• High school diploma or equivalent required. College degree in finance or banking preferred
• At least 2-3 years of professional office environment required, preferably as an administrative or mortgage assistant