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Position Overview:

Are you looking to further your career in the mortgage industry? Do you know the origination & underwriting process in-depth? Can you develop training strategies and translate them into tactics that result in delighted clients? If so, apply to join Freddie Mac’s Seller/Servicer Education Services department as a Mortgage Training Senior Instructor who engages with our clients, Sales team and other internal business collaborators.

Our Impact:

The Seller/Servicer Education Services team designs, develops and delivers client-centric learning solutions across the Single-Family business. Our team leverages business expertise, innovative techniques and technology to create easy-to-access learning solutions that make it easier for clients to do business with Freddie Mac.

Your Impact:

• Facilitating a variety of origination & underwriting training classes

• Serving as a subject matter expert (SME) in origination & underwriting policy, process and mortgage technology tools

• Leading the end-to-end development of training curriculum for a variety of origination policies and products, as well as, Freddie Mac technology tools.

• Creating, managing and executing project plans

• Utilizing consultative and business analytical skills to perform needs and/or gap analysis resulting in training/education plans to meet client needs and support Freddie Mac’s business goals

• Authoring learning content for different delivery methods, including webinar and in-person presentations, user guides/training manuals, job aides, and tutorials

• Editing materials for clarity, consistency, and instructional soundness – while continually looking for ways to improve them

• Partnering with Sales or other internal business partners, lead development and execution of customized client training solutions

• Leveraging learning industry trends to deliver innovative and positive learning experiences

Qualifications:

• Recognized Subject Matter Expert in loan origination and underwriting

• Experienced facilitator for small to large participant groups via distance learning platforms and in-person

• Proven experience with instructional design/learning experience design for complex topics

• Strong business analysis and writing skills

• Solid consultative skills

• Ability to build and manage business partner and client relationships

• Demonstrated problem-solving skills and detail orientation

• Ability to work independently and with a collaborative team

• Proficiency with switching between projects and prioritizing competing priorities

• Ability to comprehend complex client inquires in high-pressure situations and deliver accurate responses aligned with corporate policies

• Ability to develop expertise in Freddie Mac loan products and affordable housing programs

• Bachelor’s or Master’s degree with 10+ years of relevant experience

Keys to Success in this Role

• Expert facilitation skills

• Proven professional writing skills and in-depth knowledge of correct grammar

• Ability to analyze business processes, systems, policies and changes then translate that analysis into learning solutions

• Nimbleness and ability to work on multiple projects simultaneously

• Ability to keep up to date with a rapidly changing business environment

• Collaborative and execution-oriented mindset

• Be self-directed

• Proficiency with Microsoft PowerPoint/Excel/Word, Adobe Acrobat, and/or other eLearning authoring tools

• Sense of humor!

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $98,000 - $148,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.