Manulife Bank & Trust’s Mortgage Underwriting department is looking for a Senior Mortgage Underwriter to join our Western team!

Day to day, the Mortgage Underwriter will review residential mortgage applications and assess them according to current regulations and Manulife Bank policies.

This area of the business has the responsibility of assessing credit risk of mortgage applications. This includes a financial debt service analysis, review of all documentation to support the application, and appraisal reports. The Mortgage Underwriter would work directly with our sales partners and is responsible to answer credit related and file submission questions. There is opportunity for cross training within the Mortgage Residential team.

This is a full-time Work from Home position and you can be based anywhere in Canada.

Position Responsibilities:

• Review documents submitted by sales partners to identify and decide whether documents adhere to internal guidelines.
• Ensure files are properly documented for reporting.
• Building relationships with our sales partners.
• Process a high volume of files with attention to detail which involves multi-tasking, efficiently organizing and prioritizing workflows.
• Manage the underwriting of residential mortgage applications. Exercise sound financial judgment in granting loans within delegated limits.
• Manage your files with appropriate communication while working closely with the salesperson associated with the file.
• Manage service daily to ensure standards are met and/or exceeded.
• Interact with sales partners and other Bank departments to identify, resolve, and respond to issues as they arise.
• Identify and solve issues requiring a high degree of judgment and recommend solutions.

Required Qualifications:

• 3-5 years of Mortgage Underwriting experience is a requirement.
• Minimum 5 years of experience in the financial industry.
• Experience in the High Net Worth or Private banking space.
• Knowledge in complex deals.
• Strong attention to detail.
• Strong customer service and decisioning skills.
• Ability to work in a dynamic team environment and handle several tasks simultaneously.
• Excellent written and verbal communication skills.
• Sound knowledge of banking systems.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.