Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

MVRecovery is the Skip Tracing division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full service recovery operation connecting lenders and repossession agents to facilitate quicker and more compliant recoveries.

Job Description

This position will be responsible for directing and leading the MVTrac-MVRecovery Skip Division and skiptracer staff within the team. The Skip Manager will train, mentor and coach the skiptracers to maximize efficiencies, minimize delinquency/charge off and maximize recoveries. They will provide a strong focus on quality and accuracy in order to enhance the client and agent experience.

Job Responsibilities

• Work within MVConnect’s system of record (SOR)

• Responsible for managing all day-to-day operational activities for the Skip tiers.

• Provide authority and leadership of the daily performance of the department.

• Acting as the main point of contact on escalated issues on skip assignments for staff and clients.

• Staying apprised of any performance trends. Assess department performance, create benchmarking, and KPI reporting to ensure client needs are met and productivity is improved

• Responsible for addressing/logging performance issues with staff.

• Responsible for insuring their team provides quality service by establishing a high level of customer satisfaction through mentoring, training, and continual improvement

• Responsible for progressive discipline and coaching staff to meet expectations. Monitor team member performance, perform escalation steps, provide ongoing training , supervise and develop staff through education and instruction

• Develop and maintain training materials, documentation and SOPs.

• Maintain queue sizes, staffing levels to meet client performance expectations or adjust accordingly.

• Communicate and train SkipTracer staff on SOP, new guidelines, requirements,and client expectations.

• Respond and be accountable to ad hoc internal and external requests for information

• Meet company goals and expectations

• Coordinate and set up large sums of information

• Microsoft Office & Google Suite experience preferred

• Automotive Industry, or Collection/Repossession experience preferred

• Typing 40 wpm or higher

This position is a remote position and candidates can be located anywhere in the US.

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#LI-REMOTE

Basic Requirements

• 3-5 years of experience in Automotive Finance Servicing OR Collections OR Repossession.

• 3+ years experience in management.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.