Employer Industry: Government Services

Why consider this job opportunity:
- Salary up to $24.00 hourly
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on community services and customer satisfaction
- Comprehensive training and development opportunities for staff

What to Expect (Job Responsibilities):
- Supervise a team of 8 Customer Service Representatives, ensuring effective support for the NC Department of Vital Statistics
- Provide technical assistance and troubleshoot systems for business partners, including funeral homes and medical certifiers
- Oversee day-to-day operations of the call center, including call management and staff coaching
- Analyze inquiry types and identify opportunities for process improvement and staff training
- Monitor staff performance to meet metrics and goals, providing ongoing coaching and feedback

What is Required (Qualifications):
- Bachelor's degree in a related field required
- Minimum of 2 years of experience in a call center environment required
- Minimum of 2 years in a leadership role required
- Advanced knowledge of Microsoft Office applications
- Excellent communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Experience using Dynamics 365 for ticket tracking and Cisco Webex IVR or similar call center tools
- Experience providing executive-level reporting and metrics for calls, emails, and tickets

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