NHS
NEPTS Planner/Day Controller
This job is now closed
Job Description
- Req#: C9020-25-0084?language=en&page=102&sort=publicationDateDesc
- 5 GCSE grade C or above to include English language and maths, or equivalent
- PC software user qualification such as the European Computer Driving Licence
- Evidence of competent keyboard skills
- Knowledge of NATO radio procedure and phonetic alphabet
- Awareness of Trust policies
- General understanding of medical terminology
- Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances
- Evidence of remaining calm under pressure
- Ability to speak Welsh
- 5 GCSE grade C or above to include English language and maths, or equivalent
- PC software user qualification such as the European Computer Driving Licence
- Evidence of competent keyboard skills
- Knowledge of NATO radio procedure and phonetic alphabet
- Awareness of Trust policies
- General understanding of medical terminology
- Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances
- Evidence of remaining calm under pressure
- Ability to speak Welsh
Job summary
The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
Main duties of the job
The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the Central & West area of Wales.The ability to converse in the Welsh language is desirable but not essential. The post will give you the opportunity to work within an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeopleOur workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Date posted
17 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,433 to £26,060 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
020-AC034-0425
Job locations
NEPTS Journey Co-ordination Centre Llangunnor
Llangunnor, Carmarthen
Carmarthen
SA31 2PF
Job descriptionJob description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Experience
Desirable
General
Desirable
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Experience
Desirable
General
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Welsh Ambulance NHS Trust
Address
NEPTS Journey Co-ordination Centre Llangunnor
Llangunnor, Carmarthen
Carmarthen
SA31 2PF
Employer's website
https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)
Employer details
Employer name
Welsh Ambulance NHS Trust
Address
NEPTS Journey Co-ordination Centre Llangunnor
Llangunnor, Carmarthen
Carmarthen
SA31 2PF
Employer's website
https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.