Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to develop technical skills and stay current with changing technologies
- Engage in varied responsibilities, including installation and support tasks
- Participate in a certification track for professional development

What to Expect (Job Responsibilities):
- Provide Tier I help desk support by investigating user problems and identifying solutions
- Maintain confidentiality regarding user information processed on the network
- Assist with the deployment of new hardware for customers
- Respond to customer tickets and monitoring software alerts
- Train on new technologies and write documentation for new issues

What is Required (Qualifications):
- 1 to 3 years of experience in a technical support environment
- CompTIA, Cisco, Juniper, or other network certifications
- Experience with VMWare and Windows OS (Server and Workstation)
- Excellent communication and organizational skills
- Strong documentation skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience within the financial services industry
- Ability to grasp new ideas and concepts quickly
- Proactive self-starter with a strong sense of ownership and responsibility
- Strong interpersonal and teamwork skills
- Desire for continuous improvement through education and training

#InformationTechnology #TechnicalSupport #CareerGrowth #Teamwork #ProfessionalDevelopment

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