Essential Functions : -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides support, assistance, and response for all help desk tickets and inquiries relating to the network or network systems; ensures efficient operations, troubleshoots problems, identifies issues, addresses concerns, and provides appropriate solutions.

• Delivers professional and timely IT support to City staff; provides application support, networking support, general desktop support, and other technology assistance; assesses and repairs hardware failures and works with staff to address and analyze network and application concerns.

• Interacts and engages with employees in various departments; defines network requirements and ensures compliance with City standards and policies; provides analytics regarding security, cost effectiveness, standardization, and general network system metrics.

• Installs, configures, and maintains wireless network; monitors and maintains network systems throughout the City and its departments; provides analysis for security systems and maintains and deploys City web certificates for City websites and services.

• Provides daily support and assistance to the members of the IT management team; oversees the citywide computer lease program and ensures that rotations of the systems are performed on schedule and in accordance with contractual obligations; avoids and minimizes unnecessary cost overages and expenditures.

• Assesses and evaluates network environments consistently to ensure all systems employ the latest technology and adhere to industry direction; recommends and performs upgrades and enhancements to the network systems.

• Supports end users using various PC or Apple products; provides troubleshooting for mobile devices, computers, and other technology equipment; prepares and deploys new computers and other technologies.

• Provides administrative support for all user accounts; supports testing, installation, and maintenance of server and client software applications, hardware, and networks.

• Performs other duties as assigned.

Licenses or Certifications:

A valid State driver's license is required.

Education and Experience:

Associate's Degree in Computer Science, Information Systems, IT Security, or Computer Engineering AND two (2) years of experience using operating systems, computer hardware components, networking hardware, and troubleshooting technologies; OR an equivalent combination of education, training, and experience may be considered.

Knowledge of –

• Software installation, operation, testing, and maintenance

• Network configuration and troubleshooting

• Operating characteristics, capabilities, and limitations of personal computers and other mobile devices

• Analytical problem-solving techniques and skills

• Technology terminology and the ability to communicate in laymen terms

• Customer Service and skills

• Equipment maintenance practices and methods

Skill in –

• Following oral and written instructions

• Identifying, analyzing, addressing, and resolving various IT issues and concerns

• Responding and engaging with internal and external customers

• Installing, configuring, and monitoring networks and other technologies

• Making accurate judgment calls regarding field of technology and issue resolution

• Reading, interpreting, and applying skills from software and hardware manuals

• Working with all types of technology when needed

• Operating a computer