As a Network Engineer II you will help to support the smooth functioning of hardware, software, peripherals, and other devices related to the company’s network infrastructure and design and configure the company’s telecommunication infrastructure. We are looking for a team player who brings a creative approach to designing and troubleshooting network infrastructure. Some travel will be required in this role.

As a Network Engineer II, you will:

• Evaluate, design, analyze, implement and maintain all transport and telecommunications systems for new and existing sites.
• Analyze symptoms for accurate isolation of customer and network problems.
• Help select, develop, support, and implement network standards, processes and security to maintain corporate standards and industry best practices.
• Support installation of development and test infrastructure for internal department testing and research.
• Provide second level tier 2 LAN/WAN/TELECOM support to troubleshoot end user connectivity problems of all complexity, often requiring in-depth examination and extensive research.
• Troubleshoot potential security issues to the supervisor.
• Build a positive and responsive rapport with management, employees, and vendors.
• Receive and timely process or respond to verbal and written requests.
• Use MS Office applications such as Outlook, Word, and Explorer (or other internet browser); network monitoring software, MS Visio, and packet analyzer software.
• Be responsible for all client quality issues, operational requests or investigations and provides results or reports in written form that meets company standards.
• Travel, on occasion, to any of our numerous sites in or outside of the USA.

As a Network Engineer II, you will be:

• Customer Service Focused – you know that timely accurate responses and relentless follow through to those in need is critical to providing excellent customer service.
• Positive – your glass is half full and you impart this attitude with everyone you interface with to build positive rapport.
• Patient – You understand everyone is not as technically savvy as you are and so you exercise significant patience and diligence.
• An Active Listener – you know that listening is the first key in trying to find the cause to a problem and use this to your advantage when asking questions to determine root cause.
• A Team Player – you understand the basics tenets of being a great teammate including being collaborative, having an open mind and doing your part.
• Self-Managed – you know best how to manage your time and workload to be as effective and efficient as possible in a fast paced ever changing environment. You understand time management, communication and attendance are critical in this position.

As a Network Engineer II, you must have:

• Expert knowledge with Cisco IOS, routers, switches, wireless controllers, Palo Alto Firewalls, TCP/IP, OSI, EIGRP, BGP, OSPF, STP, VLAN trunking, Video and Voice technologies, LAN/WAN, MPLS, SD-WAN, P2P, IPv4 and IPv6, Sub-netting, VLANs, ICMP, DNS, TCP and UDP, NetFlow, VPN.
• Proficiency with Windows, MS Office, MS Visio, SolarWinds, WAN analyzer software and Wireshark.
• Expert knowledge of Firewall and security technologies using VPN, NAC and IDS/IPS, URL Filtering, SSL Offloading.
• Familiarity with Network Automation and Ansible
• Relentless attention to detail and commitment to follow up.
• The ability to understand technical documentation and complete advanced tasks under minimal supervision according to documented procedures and/or industry best practices.
• Excellent active listening skills; ability to research complex problems and "think outside the box" to troubleshoot an issue.
• Exceptional organizational and time-management skills to accomplish a high volume of competing work assignments and routine duties within established deadlines.
• Able to communicate effectively, both orally and in writing with all staff levels.
• Able to respond appropriately and work effectively in highly stressful situations, including, but not limited to, dealing with upset employees, accomplishing work within tight deadlines or working long hours, and/or communicating unpopular or complex policies or procedures.

Minimum Qualifications:

• A High School diploma, GED or equivalent
• 4+ years of network engineering experience in a corporate environment.
• CCNA or CCNP certificate preferred.

Ideally, you will also have:

• Graduation from an accredited college or university with a Bachelor’s degree in Computer Science or directly related field.
• Be familiar with Palo Alto, Panorama, and Prisma technologies.
• Palo Alto Certified Network Security Engineer (PCNSE)
• CCIE certificate.

What else you can expect:

Physical Demands :

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

Occasional lifting and carrying of material weighing up to twenty pounds may be required

Equipment Operated : Personal computer, printers, fax, copier and telephone.

Environmental Factors : None.

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties.

Why Work for CyraCom?

CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

“We make a difference every day.”

CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.

Our employees most often say three things:

Culture: You have the resources of a large company with the flexibility and excitement of a start-up.

Impact: Your contributions matter; people notice the changes and improvements you create.

Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.

Company Culture

We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal:

• We celebrate our diverse workforce.
• We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions
• We provide a “business casual” dress code (with “casual Fridays”).

Benefits and Compensation Highlights

CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. CyraCom also provides competitive salaries. This role typically starts with a base annual salary between $110,000.00 - $130,000.00, depending on experience.

Equal Opportunity Employer

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.