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Network Operations Center Analyst
Pay$28.00 - $32.00 / hour
LocationTrenton/New Jersey
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 300001116940984
Employer Industry: IT Services for Government Agencies
Why consider this job opportunity:
- Estimated starting salary range of $28.00 to $32.00 per hour
- Comprehensive benefits package including Medical, Dental, Vision, and 401K
- Opportunity for career advancement within a supportive organization
- Work in a critical role within a 24x7x365 IT operations environment
- Engage in meaningful work that supports government missions
What to Expect (Job Responsibilities):
- Perform initial troubleshooting, analysis, and triage of reported events
- Provide support for hardware/software issues and ensure system performance
- Manage service tickets, track problems to resolution, and maintain customer contact records
- Communicate network status and escalate technical issues as needed
- Develop workflows and standard operating procedures for the Service Desk/NOC
What is Required (Qualifications):
- Bachelor’s degree in Computer Science, IT, or related field, or 4 years of equivalent IT experience
- Minimum of 3 years of IT-related work experience in a 24x7x365 environment
- Strong problem-solving, customer service, and communication skills
- Ability to follow procedures, identify process gaps, and work independently
- Familiarity with NIST NICE 800-181 standards (compliance required within 12 months)
How to Stand Out (Preferred Qualifications):
- Experience in a Network Operations Center (NOC) or similar IT support environment
- Knowledge of incident response and network monitoring tools
- Previous experience working with government clients or in a government contracting environment
#ITServices #NetworkOperations #GovernmentContracting #CareerOpportunity #TechnicalSupport
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