Employer Industry: Professional Services (Accounting and Advisory)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility to manage your own workspace
- Comprehensive training and development programs available
- Collaborative and supportive work environment
- Engage with a dedicated team providing high-quality service to clients

What to Expect (Job Responsibilities):
- Manage ticket entries and documentation in the ticketing system according to established processes
- Conduct asset management to ensure accurate client inventory and device setup
- Provide technical support including troubleshooting user accounts and managing client devices
- Create and maintain documentation to improve overall efficiencies within the service desk
- Participate in an after-hours on-call rotation as required

What is Required (Qualifications):
- High School Diploma or GED equivalent required
- Minimum of 2 years of experience in an enterprise service desk environment
- Proficient in managing PCs, server support, and network configurations
- Strong working knowledge of Active Directory and related technologies
- Ability to lift up to 50 lbs. and travel as required by business needs

How to Stand Out (Preferred Qualifications):
- Associate degree in a related field of information systems or technology
- Experience in a Managed Services Provider environment
- Familiarity with common MSP tools such as ConnectWise and N-Able/N-Central
- Preferred certifications in Microsoft, A+, Network+, ITIL/ITSM, or related fields
- Experience working in highly regulated industries such as financial or healthcare

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